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Support Desk Technician

Talent Management Plus

  • Rockford, Illinois
  • 30+ days ago

    Highlights

    IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams. Responsibilities: Provide first-line technical support to end-users via phone, email, or in person.

    Numbers & Facts

    LocationRockford, Illinois
    Websitehttps://tmpresourcing.com

    Description

    Position: Support Desk Technician
    Location: Rockford, IL
    Hours: 7 am -3:30 pm CST (40-45 hours per week)

    Summary:
    IT Support Desk Technician to provide first-line technical support to internal users, resolving IT issues via chat, email, phone and in-person and escalating more complex problems to higher-level support teams.

    Responsibilities:
    • Provide first-line technical support to end-users via phone, email, or in person.
    • Troubleshoot and resolve basic IT issues related to hardware and software and networking.
    • Install, configure, and update software applications and operating systems.
    • Set up and maintain user accounts, passwords, and access permissions.
    • Assist with IT equipment setup, including computers, printers, and mobile devices.
    • Document all support activities, solutions, and user requests in the ticketing system.
    •  Escalate complex technical issues to the appropriate IT support teams.
    • Follow up with users to ensure that technical issues are resolved satisfactorily.
    • Provide basic training to users on IT systems and applications.

    Requirements:
    • 2-3 years’ experience in a technical support role.
    • Good knowledge of IT systems, hardware, software, and networking.
    • Strong familiarity with Windows OS.  Linux is a plus.
    • Strong problem-solving and communication skills.
    • Ability to work independently and prioritize tasks effectively.
    • Willingness to learn and adapt to new technologies.
    • Certifications such as CompTIA A+ or CompTIA Network+ or similar are desirable.
    • Stay up to date with technological trends and developments to provide effective support.

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