Sign upLog in

Support Data Analytics Manager, Cloud Support

Google

Sunnyvale, CA

Apply
JOB DETAILS
SKILLS
Artificial Intelligence (AI), Business Growth, Business Intelligence, Business Intelligence Software, Cloud Computing, Coaching, Communication Skills, Computer Science, Customer Acquisition, Customer Support/Service, Data Analysis, Data Collection, Data Management, Data Mining, Data Modeling, Equal Employment Opportunity (EEO), GCP (Good Clinical Practices), Leadership, Leading Edge Technology, Looker, Machine Learning, Mathematics, Mentoring, Metrics, Organizational Skills, People Management, Power BI, Problem Solving Skills, Product Planning, Product Support, Project Lifecycle, Reporting Dashboards, Requirements Management, Statistical Modeling, Statistics, System Operations, Tableau, Team Lead/Manager, Technical Leadership
LOCATION
Sunnyvale, CA
POSTED
28 days ago
Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Sunnyvale, CA, USA; Atlanta, GA, USA; Austin, TX, USA; San Francisco, CA, USA.

Minimum qualifications:

  • Bachelor’s degree in a quantitative field (Statistics, Computer Science, Engineering, or Mathematics) or equivalent practical experience.
  • 10 years of experience in data analytics or business intelligence.
  • 5 years of leadership experience, such as people management, team lead, mentorship or coaching.
  • Experience using BI tools like Looker, Tableau, or Power BI to create visualizations and dashboards.

Preferred qualifications:

  • Experience supporting global customer support organizations.
  • Experience with AI-enabled BI solutions.
  • Knowledge of Google Cloud Platform (GCP) and Workspace products and support processes.
  • Familiarity with statistical modeling, machine learning, or data mining techniques.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.

About the job

As a Support Data Analytics Manager, you will lead a team of Business Intelligence Developers who deliver innovative BI solutions to help enable business growth and make Google Cloud Go-to-Market (GTM) teams more effective and efficient. Your team will build robust data pipelines and analytical models to support automated reporting and insight generation. This will allow teams to quickly and accurately track their metrics to make data driven decisions. You will be involved in projects from problem solving to design and delivery, ensuring that our workflows optimally deliver high-quality and relevant data to facilitate business needs. You will partner with members of GTM Strategy and Operations team to understand business problems and deliver innovative solutions.

You will manage a technical team responsible for all aspects of Single Source of Truth (SSOT) data engineering and Looker dashboards reporting with AI enablement (i.e. conversational analytics) for Cloud Support. In this critical role you will own the BI strategy and roadmap, navigate product and system and operational complexities, oversee the E2E full lifecycle of BI project implementation and roadmap execution, and lead the team forward into the next generation of AI enabled BI solutions.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $171000 - $248000 (USD) + 20% bonus target + bonus + equity + benefitsLearn more about benefits at Google.

Responsibilities

  • Lead and mentor a team of data engineers and analysts, fostering a culture of technical excellence and curiosity.
  • Translate proactive cloud support strategy into the BI strategy and multi-year roadmap for the Cloud Support organization.
  • Lead the team in the E2E execution of BI roadmap, including business requirements gathering, data access navigation, data engineering, metrics design and user journey based Looker dashboard reporting.
  • Partner closely with the Looker Engineering team in advocating features for customer support, adopting and enabling AI capabilities to generate faster and better insights for business decision making (i.e., Gemini models, conversational analytics).
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

About the Company

G

Google

Build for everyone

Since our founding in 1998, Google has grown by leaps and bounds. Starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. These Googlers build products that help create opportunities for everyone, whether down the street or across the globe.

It starts with how we work together. We’re building a company where people of different views, backgrounds and experiences can do their best work and show up for one another. A place where every Googler feels like they belong.

So whether you develop new technology or creative campaigns, craft beautiful products or breakthrough partnerships, your work here is a chance to accomplish things that matter. Bring your insight, imagination, and healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Benefits

We strive to provide Googlers and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Our benefits are based on data, and centered around our users: Googlers and their families. They’re thoughtfully designed to enhance your health and wellbeing, and generous enough to make it easy for you to take good care of yourself (now, and in the future). So we can build for everyone, together.

Learn more about Google’s benefits on this site featuring Googlers’ experience.

How we Hire

Google’s hiring process is an important part of our culture. Googlers care deeply about their teams and the people who make them up. In order to  build for everyone, we know that we need a wide range of perspectives and experiences, and a fair hiring process is the first step in getting there.

Learn more about our hiring process.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer Software
EMPLOYEE BENEFITS
Paid Sick Days, Performance Bonus, Professional Development, 401K, Stock Options, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1998
WEBSITE
https://goo.gle/4dbno6V