Position Summary: The CLTS Waiver Program is one of Wisconsin’s Home and Community Based Services (HCBS) Medicaid Waiver programs, federally authorized under § 1915(c) of the Social Security Act. HCBS waiver programs provide Medicaid funding that may be used to fund allowable support and services that promote individuals in the waiver access and inclusion in their home and community. Eligible participants include youth between the ages of 0-22 with developmental, severe emotional, and/or physical needs, who are also functionally and financially eligible for Medicaid. The Support and Service Coordinator (SSC) coordinates and facilitates access to all services and support, both formal and informal, which are needed by the child and family to meet their identified needs. Support and service coordination assists a child or youth and his or her family to achieve an inclusive, interdependent, and self-empowered life. The child’s or youth’s SSC uses their knowledge of available programs, resources, and services to create an individualized service plan that best supports the child and family in pursuit of their desired outcomes. This includes connecting families to support throughout the community and promotes family members’ self-determination and involvement in all facets of community life. A primary responsibility of the SSC is promoting the child’s health, safety, and welfare in their home and community. Essential Functions:
Other Duties and Responsibilities:
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Knowledge, Skills and Abilities:
Working knowledge of youth and young adults experiencing disability needs; patience and understanding of traumatic life situations; the ability to interact with escalating youth and/or parents in a calm and professional manner; ability to follow oral and written instructions; ability to respond appropriately in crisis situations; proficient with Microsoft Word and Excel; perform basic computer functions; uses time efficiently and effectively; ability to multi-task; sensitivity towards cultural, ethnic and disability needs.
Minimal Qualifications:
Must possess a bachelor’s degree in a health or human services-related field and one year of experience working with individuals with disabilities.
Complete all mandatory CLTS training and shadowing.
Working knowledge of computer applications preferred (Windows and Microsoft Word).
Ability to provide strength based, family centered, trauma informed, and culturally sensitive services to children and families with disability, emotional, physical, and life needs.
Knowledge and skills to work with children, young adults and families.
Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
Meet all the employee requirements including references, criminal background check, and driver’s license check.
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Work Relationship and Scope:
Reports directly to the CLTS Supervisor. Has contact with a wide variety of individuals including youth and family members, other program staff, including collateral contacts, formal and informal family supports, funders, Milwaukee County Department of Health and Human Services Children youth and Family Services Division, Milwaukee Public Schools (MPS) staff and administrators, staff of youth disability serving agencies and the general public.
Personal Attributes:
Follow agency and Code of Conduct and adhere to established policies and procedures of the CLTS Program under the direction of Milwaukee County Children Youth and Family Services Division. Professional and respectful relationships with program staff, other WCS staff, youth/families, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission.
Working Conditions:
Work is performed primarily in a busy office environment serving children, young adults and families. Some of the work is done stationary at desk using a computer; requires outreach in the community and families’ homes; much of the outreach is done throughout Milwaukee County neighborhoods and several hours per day may be spent driving; hours average 40 per week; flexible work schedule include some hours outside the normal work schedule on evenings and weekends.
Physical Demands:
Duties require possible activity while monitoring or interacting with youth in the program. Staff may be required to use physical intervention in extreme situations. Driving required.
Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.
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