Sign upLog in

Support Analyst

ProRec Resource Solutions

Mechanicsburg, PA

Apply
JOB DETAILS
SKILLS
2nd Level Support, Analysis Skills, Beta Test/Release, Computer Maintenance, Customer/Client Research, Documentation, EAD, Equipment Maintenance/Repair, Hardware Administration, Hardware Installation, Hardware-Software Integration, IT Procurement, IT Requirements, Identify Issues, Information Technology & Information Systems, Interoperability Testing, Local Area Network (LAN), Mainframe Computer, Microsoft Windows System Administration, Network Administration/Management, Network Cable, Network Configuration Management, Network Connectivity, Network Software, Network Testing, On Site Support, Policy Development, Printers, Problem Solving Skills, Product Testing, Protective Services, SAP, Security Analysis, Software Administration, System Migration, Systems Administration/Management, Technical Leadership, Technical Support, Work From Home
LOCATION
Mechanicsburg, PA
POSTED
7 days ago
Support Analyst

Location: Mechanicsburg, PA
Work Arrangement: 100% On-site
Schedule: 8 AM - 4 PM (40 hours per week)
Interview: Virtual
Contract: 07/01/2026 - 12/31/2026. Historically, these roles are extended for an additional year.
Visas Accepted: USC, GC, GC EAD, H1B

Role Overview

This position serves as an Information Technology (IT) and Field Services Section Support Analyst responsible for 2nd level support in troubleshooting and resolving hardware and software issues for Correctional Industries (CI). This is not remote work and is 100% onsite.

Primary Responsibilities

  • Supporting CI Inbox/Support.
  • Joining CI project trips.
  • Coordinating CI network swaps.
  • Upgrading standalone Win 10 systems.
  • Implementing Opti-Text for garment shops.
  • Troubleshooting hardware, software, network, and connectivity issues.
  • Coordinating technical staff or vendor service.
  • Servicing printers.
  • Restoring server and workstation data.
  • Reconfiguring LAN resources.
  • Setting up network hardware and software.
  • Installing and maintaining hardware and software.
  • Installing network components to standards.
  • Securing approvals for SAP, SCSC, E-mail, Internet, and mainframe installs.
  • Installing operating systems, utilities, and network software.
  • Modifying group policy.
  • Installing, terminating, testing, and maintaining network cabling.
  • Transferring user files and programs during upgrades.
  • Recommending hardware, software, and integration purchases.
  • Gathering user needs and IT requirements.
  • Testing system interoperability for migrations.
  • Defining, testing, and documenting migration needs.
  • Coordinating hardware and software purchases.
  • Preparing IT support work statements.
  • Applying departmental IT procurement standards.
  • Evaluating open systems technologies.
  • Analyzing security services and directory services.
  • Testing beta products and institutional applications.
  • Maintaining DOC equipment, software, and peripheral inventory.
  • Training users on hardware and software.
  • Creating training materials, manuals, bulletins, and user aids.
  • Performing related work as required.

About the Company

P

ProRec Resource Solutions

ProRec RS was founded in 2016 for one purpose... Help companies find the best talent with a reasonable fee solution to cut down on over spending for recruiters. We will work with all companies in multiple solutions to fit their budget.

Our team of recruiters have over 20 years of recruiting experience. They are all trained to work under the same recruiting process, follow the same steps and we all work together to review resumes and find the best talent for our clients.

We are also working with the Military to help Veterans find jobs. There are thousands of Veterans who cannot get a job and we are educating them on how to build their skills and get into a job that fits their background.

COMPANY SIZE
1 to 9 employees
INDUSTRY
Other/Not Classified
FOUNDED
2016
WEBSITE
http://www.prorecrs.com