Supply Chain Support Analyst

Kforce has a client in Philadelphia, PA that is seeking a Supply Chain Support Analyst. This role is onsite Monday through Friday.

Summary: The Supply Chain Support Associate plays a critical role in handling/triaging incoming inquiries from both internal and external Supply Chain stakeholders to ensure that questions are answered and/or that inquiries are referred to the right personnel/department. This includes providing guidance on new item requests, contract needs, requisitions, purchased orders and deliveries.

Essential Functions: Respond to internal and external supply chain stakeholder inquiries:

• Utilize a ticketing tool to manage and respond to internal and external customer service inquiries related to various supply chain functions promptly
• Escalate/triage tickets as necessary to ensure that inquiries are appropriately handled by the correct departments
• Follow standard procedures to ensure consistency and efficiency in handling customer requests

Adherence to (SLAs):

• Comply with key SLAs including response times and resolution times for customer inquiries.
• Monitor and track ticket progress to ensure timely resolution in accordance with established SLAs; Report any potential delays or issues in meeting SLAs to management promptly and propose solutions

Support development and maintenance of customer service materials:

• Ensure that all materials are comprehensive, current, and easily accessible to both internal and external customers (as needed)
• In collaboration with the SCM Education Coordinator, communicate training materials and requirements to stakeholders, including SCM leadership, team members, and external partners, and obtain buy-in

Maintain understanding of supply chain operations:

• Maintain a thorough understanding of supply chain processes, standards, and best practices
• Stay updated on changes within the supply chain to provide accurate information to customers