Supply Chain Supervisor

Overview

Supply Chain Supervisor

As a Supply Chain Supervisor, you will directly influence customer experience for thousands of daily orders-leading a frontline team in a fast‑paced e‑commerce fulfillment environment where safety, service, and speed matter every day. The Supervisor reports to the area Operations Manager and is a key leader responsible for departmental performance within a high-volume retail distribution center servicing 93 brick and mortar stores as well as direct to consumer eCommerce fulfillment. This role leads a team of 10-20 hourly associates and ensures the safe, efficient, and cost-effective execution of operations while providing best in class service to our customers.

Primary Role Responsibilities:

Operational Leadership & Performance

• Provide hands-on leadership for the assigned associate team to achieve departmental objectives.
• Own departmental performance against key metrics including safety, service level, cost, productivity, and quality.
• Serve as first escalation point for any process, operations, or people concerns.
• Analyze operational procedures and processes to suggest improvements in assigned area.

Safety & Compliance

• Championing a safety culture focused on prevention by setting clear expectations, reinforcing safe behaviors, and holding associates accountable for compliance.
• Ensure adherence to all safety, environmental, and regulatory standards (OSHA, company policies, site procedures).
• Participate in incident investigations and corrective action plans; proactively identify and mitigate safety risks.
• Ensures equipment in the assigned functional area is well maintained. Partner with maintenance team on any repair needs.

Cost Management & Productivity

• Identify bottlenecks and recommend process improvements for efficiency.
• Use analytics and root cause analysis to address performance gaps and variability.
• Own departmental budgets and actively manage controllable costs while maintaining service and quality standards.

Service & Customer Experience

• Ensure consistent achievement of service commitments, including order accuracy and on time shipping.
• Maintain team member production, accuracy, and attendance records.
• Participate in root cause analysis and implement sustainable corrective actions for service failures or variability.

Leadership Development & Culture

• This role has direct authority over daily labor planning, deployment, performance management, and continuous improvement initiatives within the assigned department.
• Ensure all company policies are adhered to and perform coaching conversations as needed.
• Foster a culture of engagement, accountability, and continuous improvement.
• Model inclusive leadership and reinforce company values across the organization.

Qualifications & Skills:

• Bachelor's degree, or equivalent work experience.
• 1-3 years of leadership experience in retail distribution, fulfillment, e-commerce, or high-volume warehouse operations.
• Proven experience leading frontline hourly teams.
• Experience with MS Office including Outlook, Excel and Word. WMS and labor management systems experience a plus.
• Excellent communication and people skills.
• Familiarity with lean concepts and continuous improvement methodologies.

Key Competencies:

• Results driven operational leadership.
• Ability to develop and coach associates. High accountability with a hands-on leadership style.
• Detail oriented with the ability to operate with minimal supervision.
• Ability to stand and walk on concrete for the entire 8-hour shift.
• Ability to work extra hours and days during the peak season to support our customers.
• Effective communication, change management, and collaboration skills.
• Ability to meet deadlines while remaining calm and displaying confident leadership under pressure.

What do you get:

• First shift Monday - Friday role (extended hours and days may be required during the peak season)
• Opportunity to shape production strategy in a high growth environment.
• Collaborative culture with strong cross functional partnerships.
• Professional development and advancement opportunities.
• Competitive compensation and benefits package including medical/dental/vision, paid PTO and holidays,

401(k) plan with company match.

• Merchandise discount at all Catalyst Brands (JC Penney, Brooks Brothers, Aeropostale, Lucky Brands, and Nautica).

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company's flagship store, jcp.com. JCPenney is one of the nation's largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit jcp.com and follow JCPenney on Facebook, Instagram, and Twitter.

For more opportunities to join our team please visit our careers page.

Pay Range

USD $57,000.00 - USD $95,000.00 /Yr.