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Supervisor Utilization Review
Job Ref
2602508
Apply Today!
Category
Administrative & General Support
Job Family
Administrative / Secretarial
Department
Utilization Review
Schedule
Full-time
Facility
Castleway / Castleton Office Park
Castleway Drive
Indianapolis, IN 46250
United States
Shift
Day Job
Hours
Monday through Friday 8:00am-4:30pm
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered and we couldnt do it without you.
Make a Difference
The Supervisor Utilization Review is responsible for ensuring smooth daily operations of the department by managing staffing, overseeing workflows and systems, maintaining compliance, and stepping in to provide coverage when needed. This position centers on developing a high-performing team through coaching, performance management, conflict resolution, recognition, and active engagement, while also supporting hiring, onboarding, and evaluations. They will monitor key metrics, conduct audits, resolve performance issues, and implement process improvements to maintain efficient, accurate work.
Exceptional Skills and Qualifications
High School Diploma or GED (Required)
3+ years: Experience in Utilization Review, Revenue Cycle or Healthcare (Required)
Oversee daily department operations, including scheduling, task assignment, workflow monitoring, and maintaining consistent coverage.
Manage administrative processes such as system access approvals, payroll edits, and PTO requests while ensuring policy compliance.
Step in to provide direct operational support as needed to maintain efficiency and continuity.
Monitor productivity, quality, and performance metrics; conduct audits and address gaps or issues promptly.
Lead process improvement initiatives to enhance efficiency, accuracy, and overall workflow.
Coach, mentor, and develop staff through training, feedback, performance management, and engagement activities.
Lead workforce management efforts including hiring support, onboarding, goal setting, and performance evaluations (with approval).
Foster a positive, high-performing team culture by recognizing achievements, resolving conflicts, and reinforcing accountability.
Demonstrate strong leadership competencies, including communication, organization, problem-solving, collaboration, and adherence to core values.
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!
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Community Health Network was created more than 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.
As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.