Supervisor Utilization Review

Community Health Network

Indianapolis, IN

JOB DETAILS
SKILLS
Administrative Skills, Audit Metrics, Auditing, Behavioral Health, Business Support, Cancer, Clinical Research, Clinical Support, Coaching, Community Health, Conflict Resolution, Customer Support/Service, Endoscopy, Executive Assistant Skills , Financial Analysis, Healthcare, Healthcare Providers, Hospital, Leadership, Leading Edge Technology, Legal, Maintain Compliance, Mentoring, Nursing, Onboarding, Operational Support, Operations, Organizational Skills, Performance Analysis, Performance Goal Setting, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Process Management, Protective Services, Quality Metrics, Quality Monitoring, Staff Training, Team Lead/Manager, Utilization Management, Workforce Management
LOCATION
Indianapolis, IN
POSTED
30+ days ago

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Supervisor Utilization Review

Job Ref

2602508

Apply Today!

Category

Administrative & General Support

Job Family

Administrative / Secretarial

Department

Utilization Review

Schedule

Full-time

Facility

Castleway / Castleton Office Park

Castleway Drive

Indianapolis, IN 46250

United States

Shift

Day Job

Hours

Monday through Friday 8:00am-4:30pm

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered and we couldnt do it without you.

Make a Difference

The Supervisor Utilization Review is responsible for ensuring smooth daily operations of the department by managing staffing, overseeing workflows and systems, maintaining compliance, and stepping in to provide coverage when needed. This position centers on developing a high-performing team through coaching, performance management, conflict resolution, recognition, and active engagement, while also supporting hiring, onboarding, and evaluations. They will monitor key metrics, conduct audits, resolve performance issues, and implement process improvements to maintain efficient, accurate work.

Exceptional Skills and Qualifications

  • High School Diploma or GED (Required)

  • 3+ years: Experience in Utilization Review, Revenue Cycle or Healthcare (Required)

  • Oversee daily department operations, including scheduling, task assignment, workflow monitoring, and maintaining consistent coverage.

  • Manage administrative processes such as system access approvals, payroll edits, and PTO requests while ensuring policy compliance.

  • Step in to provide direct operational support as needed to maintain efficiency and continuity.

  • Monitor productivity, quality, and performance metrics; conduct audits and address gaps or issues promptly.

  • Lead process improvement initiatives to enhance efficiency, accuracy, and overall workflow.

  • Coach, mentor, and develop staff through training, feedback, performance management, and engagement activities.

  • Lead workforce management efforts including hiring support, onboarding, goal setting, and performance evaluations (with approval).

  • Foster a positive, high-performing team culture by recognizing achievements, resolving conflicts, and reinforcing accountability.

  • Demonstrate strong leadership competencies, including communication, organization, problem-solving, collaboration, and adherence to core values.

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

Caring people apply here.

Apply Today!

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About the Company

C

Community Health Network

Community Health Network was created more than 60 years ago by our neighbors, for our neighbors. We've never forgotten that heritage. To this day, we're still locally based and locally controlled, and we're as closely tied to our communities as ever.

As a non-profit health system with more than 200 sites of care and affiliates throughout Central Indiana, Community’s full continuum of care integrates hundreds of physicians, specialty and acute care hospitals, surgery centers, home care services, MedChecks, behavioral health and employer health services.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Healthcare Services
WEBSITE
http://www.ecommunity.com/