Supervisor - Traffic Support Staff

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Traffic Support Staff Supervisors are responsible for the daily supervision of Traffic, Paid Parking, and Tram operations at the Hersheypark Entertainment Complex.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

• Oversee all assigned areas of Traffic, Trams, and Paid Parking when on shift
• Coordinate with Assistant Supervisors on the execution of their duties and staff assignments
• Supervise team members in assigned areas and provide coaching/training while on their shift
• Ensure staff are operating in accordance with Child Labor Laws
• Establish and maintain a good working relationship with other departments and support teams
• Communicate with Area Supervisors / Management team regarding operational issues, including team member or guest concerns, losses, and unusual situations
• Direct, monitor, and regulate traffic flow to promote continuous mobility and prevent gridlock both on property and on assigned public roadway areas as needed
• Execute daily parking lot set up to include pre-event set up and post-event clean up
• Provide vehicle assists to guests and employees as necessary
• Provide a safe and friendly atmosphere to guests and team members
• Provide recognition and appreciation to team members
• Assist in crowd management duties during large events
• Establish and maintain a good working relationship with other departments and support teams
• Enforce company policies and summon assistance when necessary
• Perform other duties as assigned

Qualifications:

• Must be at least 18 years of age on the date of applying

• Must possess a valid driver's license

• Minimum of at least one (1) year of experience working as an Assistant Supervisor in either the Paid Parking, Tram Operations, or Traffic position (professional experience may be considered in lieu of departmental experience)

• This position is designated as Safety Sensitive and requires successful completion and passing of a pre-employment drug test.

Knowledge, Skills, and Abilities:

• Must be friendly, upbeat, and work well with other team members and be able to interact with guests

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be detail-oriented and have clear verbal and written communication skills

• Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

• Must be able to successfully complete all legal, company, and department training requirements

• Must have the ability to remain alert and vigilant at all times

• Must have the ability to handle stressful working conditions, and emergencies, and accept a high degree of accountability

• Must be comfortable working in a fast-paced environment

• Must have the ability to safeguard confidential information

• Must display a positive attitude, an eagerness to learn, and a professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• Physical requirements include the ability to walk, sit for up to 8 hours, bend at the waist and knees, have repeated manual dexterity, and lift up to fifty (50) pounds without assistance

• Must be able to work a flexible schedule including evenings, weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee

• During the months of May through October, team members must work a minimum of thirty (30) hours every pay period in order to stay in the position

• Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to extreme heat, sun exposure, cold, and inclement weather.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.