Supervisor-Teleservices in Memphis, Tennessee, United States
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Supervisor-Teleservices
Job ID: 40716
Job Category: Leadership & Administration
Work Type: Full Time
Work Schedule: Rotating
Department: Teleservices
Facility: BMH Memphis Hospital
Location: Memphis, TN
Overview
Job Summary
Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.
Job Responsibilities
Supervises and coordinates the day-to-day delivery of patient care/customer service.
Supervises daily operations, activities, and personnel of the call center area.
Participates in the goal setting process, recommends policy and procedure and assists in evaluating programs.
Acts as a change agent, evaluating present systems and creating efficient, effective systems as necessary.
Coordinates and maintains work schedule for all staff.
Reviews, Edits and Approves payroll for staff.
Maintains employee personnel files.
Completes work orders for department.
Places orders for all department supplies and minor equipment.
Conducts monthly 10:10 recording reviews with all staff.
Demonstrates the professional role model.
Implements cost effective solutions.
Specifications
ExperienceDescriptionMinimum RequiredPreferred/Desired 5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies. EducationDescriptionMinimum RequiredPreferred/Desired Associate degree or higher degree preferred. Special SkillsDescriptionMinimum RequiredPreferred/Desired Customer Service experience and knowledge of call center operations
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Baptist is an equal employment opportunity employer and prohibits discrimination based on an individual''s race, color, religion, national origin, pregnancy, sex, age, handicap, disability (physical, visual or mental), creed, marital and veteran status, genetic information or any other category protected by federal or state law, with respect to all aspects of the employment process, including recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
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