Supervisor, Sportsbook

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Supervisor, Sportsbook

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locationsSeminole Hard Rock Hotel & Casino Hollywood

time typeFull time

posted onPosted Today

job requisition idR10733

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin'' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook in Florida, including but not limited to, assisting Sportsbook Director with developing team members, providing industry-leading customer support, ensuring compliance with gaming regulators, and adherence to all cash handling policies, SOPs, and ICs.

Essential Job Functions:

• Must adhere to the Seminole Tribe''s Policies and Procedures.
• Support Sportsbook Agents to effectively de-escalate customer disputes and answer questions.
• Issue and reconcile cash drawers for Sportsbook Agents.
• Support the execution of strategies and opportunities from HRD to introduce a Sportsbook product to the brands existing customer base.
• In cooperation with HRD, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property.
• Develop and coach Sportsbook Agents on best business practices per company guidelines.
• Liaise with customer base in-person to provide product education and develop loyal relationships.
• Work with HRD Risk Management team in the monitoring Sportsbook risk and liability.
• In conjunction with security and surveillance, identify banned, self-excluded, or prohibited sports pool patrons.
• Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including IC's, SOP's, AML, Title 31, etc.
• Delivery of performance metrics against defined Retail accounts, both Hard Rock and Business to Business.
• Protect company assets (e.g., cash variances).
• Timeliness of identification/ appropriate escalation of issues for resolution.
• Compliance with regulatory and legal requirements.

Qualifications:

Three (3) or more years of experience in Gaming and or Sportsbook related management roles. Flexibility to oversee operations 24/7 and be on call and available to work flexible hours including nights and weekends.

• Experience and demonstrated capability to make data driven decisions to continually optimize performance within established constraints.
• Data driven and results focused.
• Strong communicator and collaborator.
• Proactive, passionate, and demonstrates strong leadership skills.
• Exceptional written and verbal communication skills.
• Strong attention to detail and a problem-solving mind.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• Can adjust and efficiently react to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Flexible during times of change, and the ability to work at speed.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Hands-on and can learn the category and support the broader Retail business and its stakeholders across Retail Sportsbook operations.
• Exceptional communication/ problem solving skills to clearly articulate ideas, frame problems and offer solutions with both internal and external customers.
• Understand sports wagering terminology and products as well as managing customer expectations.
• The ability to make optimal decisions in high pressure situations.
• Must be able to stand or walk for long periods of time and work in a loud, smoking environment.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Why work here?

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About Us

Be Iconic represents the roots of our culture.

The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007-the first transaction of its kind by a Native American tribe.

Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.

With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

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