Supervisor, Phlebotomy - Logan Medical Center

UPMC's Logan Medical Center is seeking a Phlebotomy Supervisor to join their team! This full-time position will work day-shift, Monday through Friday. This role supervises three outpatient phlebotomy teams and will require travel to other locations on a regular basis, including BMA Express Lab and Ebensburg Medical Center. Prior leadership experience is preferred. Apply today to join a collaborative and supportive team of phlebotomy supervisors!

What Can UPMC Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• Competitive pay for the work that you do

Responsibilities:

• Maintains a schedule to provide coverage to meet patient care needs.
• Procures appropriate specimens by venipuncture, heelstick and fingerstick following established procedures including proper patient identification procedures.
• May collect samples other than blood, as required.
• Specimen collection may be performed at off-site locations, as required.
• Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
• Trains and orients new employees and students.
• Performs staff performance evaluations and administers corrective action, as required.
• Responsible for maintaining and updating specimen procurement policies and procedures.
• Demonstrates dependability, reliability, and independent judgment recognizing priorities to accommodate department needs and acceptance of appropriate authority.
• Promotes patient safety.
• Interacts with all laboratory customers courteously and professionally; responds to telephone inquiries in a timely manner.
• Develops quality initiatives to improve process and provide customer satisfaction.
• Assists in determining level of customer satisfaction through various metrics.
• Accurately registers patient demographic information and laboratory test orders into the information system(s, while ascertaining adequacy of patient information.
• Informs technical staff, supervisory personnel and/or pathologists of any unusual or problematic incidents.
• Instruct patients on the collection procedures for laboratory specimens that are obtained by the patient.
• Adheres to established laboratory and hospital policies in areas of procedures, methods, quality control, quality assurance, safety, compliance and personnel policies.
• High school diploma or equivalent.
• Associate degree in laboratory sciences preferred.
• Three years phlebotomy experience required.
• Hospital phlebotomy experience preferred.
• Medical terminology experience required.
• Prior experience in roles emphasizing a customer service focus required.
• Supervisory experience preferred.
• Communication skills: Must possess good oral and written skills, must be able to communicate effectively with all age groups and populations of internal and external customers as well as co-workers both on the telephone and directly.
• Computer/Typing skills: Knowledge of LIS computer information systems as related to specimen procurement processes and registration preferred. Proficiency with Microsoft Office applications preferred. Must become skilled in the use of LIS.

Licensure, Certifications, and Clearances:

• Phlebotomy Technician (PBT(ASCP or MLT(ASCP with significant phlebotomy experience or equivalent preferred.
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran