Supervisor Patient Access

# Area of Interest Management

# FTE 1.0

# Department Patient Access

# Shift Monday-Friday 8am-5pm

# Job ID 179497

# Overview We are seeking a Patient Access Supervisor to join our team. In this role, you will be responsible for completing error tracking, monitoring staff productivity, and holding staff accountable for completing registration and cashier functions with accuracy, efficiency, and following compliance guidelines.

Excellent communication and collaboration skills are required as this role assists the Manager and Assistant Manager of Patient Access with coordination of the training and job performance of employees who report to this position. Youll maintain the staff schedule for assigned registration areas and ensure coverage to meet patient demand. Successful fulfillment of these responsibilities will promote a motivated staff and contribute toward a prompt and accurate attainment of department and Health System objectives.

# Location Onsite - Marshalltown, IA

# Hours Monday-Friday 8am-5pm

# Why UnityPoint Health At UnityPoint Health, you matter. Were proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in. Here are just a few:

• Paid time off
• Parental leave
• 401K matching
• Employee recognition program
• Dental and health insurance
• Paid holidays
• Short and long-term disability
• More

We even offer pet insurance for your four-legged family members.

Early access to earned wages with Daily Pay, tuition reimbursement to help further your career, and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

# Responsibilities

## Management & Leadership

• Assist managers with all human resource functions for Patient Access, including screening, hiring, scheduling, and evaluating staff, as well as mentoring, coaching, disciplining, and terminating staff using established company policy.
• Provides departmental leadership, communication, planning, and problem-solving skills for Patient Access and Revenue Cycle processes.
• Responsible for overseeing the day-to-day workflow of the office, including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
• Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
• Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
• Continuously identify process improvement areas, recommend changes, and implement accordingly.
• Responsible for schedules and staffing of team members, including monitoring timecards, timecard corrections, and identifying gap staffing coverage.
• Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.
• Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment of openness, trust, teamwork, and staff development.
• Demonstrate sound fiscal management of operation through the elimination of waste.
• Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
• Responsible for all aspects of hiring, interviewing, and selecting staff for assigned registration areas.
• Monitors productivity and errors of staff and recommends and implements training based on these reports.
• Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
• Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
• Completes annual performance appraisals for direct reports.
• Provides computer support to team members.
• Assist team members with daily duties as needed.

## Performance Management of the Patient Access Team

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA, and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g., Medicare and Medicaid) regarding fraud, waste, and abuse.
• Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff.
• Takes appropriate action on concerns reported by department staff related to compliance.

# Qualifications

• Bachelors Degree
• Prior leadership experience in Patient Access/billing required
• Billing experience and knowledge of insurance are required
• Experience working in EPIC is preferred
• Ability to work independently and make decisions