Supervisor Outreach Laboratory

Join TriHealth as a Supervisor, Outreach Laboratory, and lead a dynamic team within our Preferred Lab Partners (PLP) network. In this role, you'll have the opportunity to drive operational excellence, enhance customer satisfaction, and support high-quality laboratory services across our system.

You'll collaborate with cross-functional leaders, influence workflows and efficiencies, and play a key role in delivering exceptional service to patients, providers, and internal teams.

• Opportunities for growth within a large, integrated healthcare system
• Commitment to quality and excellence in everything we do

Location: Bethesda North Hospital at 10500 Montgomery Road, Cincinnati, OH 45242

Work Schedule:

• Full-Time (80 hours bi-weekly)
• Night shift with weekend and holiday rotation

Incentives & Benefits:

We offer a comprehensive benefits package, including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. For more information, please visit our benefits page: https://careers.trihealth.com/what-we-offer/benefits

Minimum Qualifications:

• Bachelor's degree in Medical Laboratory Science or a Chemical, Physical, or Biological Science (required)
• Certification as a Medical Technologist (MT) by one of the following: AAB, ASCP, ASCPi, AMT, or CSMLS

Job Overview:

This position is responsible for the supervision of Lead Medical Technologists, Lead Medical Laboratory Technicians, Registered and Registry-Eligible Medical Technologists - Client Support, Registered and Registry-Eligible Medical Laboratory Technicians-Client Support, Technologist Associates Technician Aides, Lab Process Techs, Laboratory Support Specialist - Intake and Order Entry, Laboratory Customer Support Specialist I, and Lab Tech Rep in the PLP (Preferred Lab Partners) HUB. This position is responsible for the scheduling, duty assignments, productivity, quality control, maintenance and repair of equipment, ordering of supplies, and implementation of new equipment and procedures. This position interacts and works effectively and proactively with their site leadership, their one-up, other priority lab supervisors to cover all priority lab needs to include TCI and Ambulatory Labs. This position is responsible for hiring, terminating, provides performance counseling and appraisals for their direct reports. This position works collaboratively with the TriHealth Laboratories'' department specific Technical Specialists and the Lab Compliance/Safety/QA Specialist to maintain quality and compliance with regulatory agencies.

The Supervisor of Laboratory Services ensures that the Lab services meet customer needs while continuously striving to improve the quality of services provided. This position provides communication between customer support and processors of referral lab specimens to ensure a high level of satisfaction for our hospitals, physicians, other team members and patients. The position managers supply to the provider offices keeping in accordance with the rules of the OIG. They maintain and provide logistics of lab couriers. This position serves as the point of contact for Preferred Lab Partners (PLP)/the joint venture. This supervisor utilizes a team approach to work with other lab supervisors and managers, as well as other departments, to develop processes and procedures to establish efficient workflow and use of resources, to resolve issues, and to maintain a high level of employee morale. This position ensures employee adherence to all rules, regulations, standards and policies including CAP, OSHA, TJC, HIPAA and other regulatory agencies as well as TriHealth''s Compliance Plan.

Job Responsibilities:

• Interviews, orients, schedules, trains, and supervises outreach staff. Edits and approves employee time records. Conducts competency testing and annual performance appraisals. Provides employee recognition and performance counseling up to and including termination.
• Provides training and information for customers and staff. Writes procedures and conducts in-services. Keeps materials up to date. Adjusts workflows as needed to improve efficiency and accuracy and to maximize use of resources.
• Serves as a liaison between the laboratory and its customers. Investigates, troubleshoots, and resolves customers' concerns. Works with lab managers and external sources to develop solutions and minimize issues. Documents concern and prepares QA reports.
• Meets with customers to set up lab services and help plan systems, procedures, workflows, and report delivery. Assesses level of satisfaction with lab services and opportunities for enhancing services. Builds positive relationships with customers and staff.
• Monitors monthly call reports and call logs to improve response times and recommend appropriate staffing levels.

Other Related Information:

• Direct Report FTEs = 3-9

Working Conditions:

Bending - Consistently

Climbing - Consistently

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Occasionally

Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Occasionally

Lifting <50 Lbs. - Consistently
Pulling - Frequently

Pushing - Frequently

Reaching - Frequently

Reading - Consistently

Sitting - Consistently

Standing - Consistently

Stooping - Frequently

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Consistently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:

1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:

• TriHealth Way of Leading
• TriHealth Way of Serving
• Transformation Change
• Drive for Results
• Build Organizational Talent

Leadership Tactics:

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization''s values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!