Supervisor Operations Support

Position at Metro-North Railroad

Job Title: Supervisor Operations Support

Department: Maintenance of Equipment

MTA Agency: Metro-North Railroad

Primary Location(s): New York, NY

Salary Range: $92,632.00-$102,760.43- $122,774.55

Regulated/Safety Sensitive: Non-DOT Regulated/Safety Sensitive

Union Affiliation: Non-agreement

Closing Date (if applicable): Until Filled

Shift (if applicable):

Title 55-a (yes or no): Not Applicable

Other: Telework eligible

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

Provide internal customer service to various departments throughout MTA Metro-Noarth Railroad community. For example, we provide service to the maintenance planning team by providing information on the schedule due dates on a weekly basis to ensure our rolling stock fleet is inspected in accordance with all operating rules and guidelines. Work with the shop in monitoring the accuracy of the information recorded on the Defect and Repair records (MP-47) and work along with them in resolving it so the data can be entered into the business database for others to review and use as needed.

DUTIES AND RESPONSIBILITIES

• Directly supervise Operations Support Technicians and Clerical Team. Record mechanical defects identified, repairs made, and schedule maintenance performed by shop and yard forces at multiple facilities into AMS.
• Provide required ad-hoc report generation via AMS/IMS to assist in the scheduling, planning, and troubleshooting of Shop Operations
• Provide Shop management for the M of E Department with Shop Status, Car Maintenance History, Failure Analysis, and other related information as requested by senior management.
• Coordinate Work Packets for each car shopped at the multiple facilities to ensure policy compliance for fleet records.
• Perform periodic audits in AMS and monitor Operations Support technician and clerical performance.
• Coordinate M of E activities in response to "In-service Defect" processing with all M of E facilities and equipment office.
• Selects, develops, and motivates staff and provide career development for team members. Provides effective coaching and counseling. Manages team and individual performance. Creates a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Demonstrated ability with computerized maintenance management systems.
• Demonstrated proficiency with automated data systems and various PC software, including Microsoft Office Suite, and/or comparable applications.
• Demonstrated proficiency to produce reports from established databases (e.g., Access, Excel). High Required Demonstrated proficiency in data analysis.
• Excellent interpersonal, oral and written communications skills.
• Ability to work flexible hours, locations and shifts when required.
• Thorough knowledge of electrical/mechanical maintenance requirements. High Required Familiarity with Metro North's maintenance management systems is desirable (i.e. AMS/IMS). Medium Preferred.

REQUIRED EDUCATION AND EXPERIENCE

• Associate's degree (AA) in Electro/ Mechanical Engineering, Computer Science or related discipline. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years may be considered in lieu of degree
• Minimum 3 years' experience locomotive/railcar maintenance experience or related manufacturing/repair environment with report preparation, data collection and trend analysis
• Minimum one (1) years' experience in a managerial and/or leadership role in a maintenance operating environment

The following is/are preferred:

• Bachelor's degree in arts/sciences (BA/BS) in Electro/Mechanical Engineering, Computer Science or related discipline

LICENSES AND CERTIFICATIONS

Required:

• Valid Driver's License

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the "Careers" link located in the footer under the "The MTA" section, then click on "See All Open MTA Positions". Search for the desired position, click Apply, and follow the instructions.