Supervisor, Operations

Job Description

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Job Title: Supervisor, Operations

Posting Start Date: 4/9/26

Job Description:

Primary Role

Responsible for the overall operation, maintenance, and regulatory compliance of groundwater wells, pumping facilities, and water treatment and distribution systems. Supervisory responsibilities for employees. Develops processes for daily staff work functions, oversees use of operational and maintenance information. Leads implementation of Environmental, Health and Safety programs.

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Key Accountabilities

• Oversee daily operations and maintenance of groundwater wells, pumping stations, and treatment systems to ensure reliable production and distribution.
• Monitor treatment processes, chemical dosing, equipment performance, SCADA data, and water quality results; adjust operations to meet targets.
• Ensure compliance with TCEQ and EPA drinking water regulations and OSHA/EHS standards; prepare and submit required reports and records.
• Schedules, coordinates and provides field supervision of staff involved in operational and maintenance activities of water plants and distribution system.
• Provide for the training of assigned personnel in work methods, use of tools and equipment, and safety practices.
• Orders materials and supplies for routine operations, and preventative and emergency maintenance.
• Maintains records and prepares reports.
• Assist in the development of departmental standard operating procedures and emergency response plans and procedures.
• Performs other related functions as assigned.
• Conducts performance evaluations of assigned subordinate personnel.
• Participates in hiring, and disciplinary actions of assigned subordinate personnel in accordance with company policies.
• Follows Company Environmental, Health and Safety Policies, and reports unsafe conditions to supervision immediately.

Knowledge/Skills

• Able to perform routine maintenance and servicing standardized water / wastewater process control, monitoring, and compliance sampling and testing.
• Able to prepare and maintain accurate paperwork such as records, logs, orders, surveys and routine reports as directed.
• Able to communicate effectively with all levels of the organization.
• Computer literate; MS Word, MS Excel, GIS, SCADA and CMMS systems.
• Able to perform accurate mathematical calculations related to this position.
• Able to plan, schedule, prioritize, and coordinate work within assigned work area.
• Able to respond to emergencies.
• Able to establish effective working relationships with employees, supervisors, customers, and the general public.
• Able to work in a team environment.

Experience/Education

• Degree in sanitary, chemical, civil, electrical or mechanical engineering, public or business administration or other equivalent degree preferred. Additional qualifying experience may be substituted for the degree on a year for year basis.
• Completion of management class (labor laws, people management, development plans, etc.).
• The preferred license is a Texas TCEQ Class B Water Operator License; however, the minimum requirement would be a Class C Water Operator License.

Work Environment

• Both office and field environment.
• Must be physically able to work indoor or outdoor work during seasonal heat and cold, or other adverse weather conditions.
• Must be physically able to work in confined space environments.
• Must be physically able to wear a respirator.
• Must be physically able to remain alert and attentive to job requirements and co-workers.
• In addition to American Water's pre-employment screenings, this position requires the ability to pass a Department of Defense background check for access to the military installation.

Travel Requirements

• 5-10%

Competencies

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