Supervisor of Furniture Repair Technicians

Rooms To Go

Knoxville, TN

JOB DETAILS
SKILLS
Best Practices, Coaching, Customer Relations, Customer Service Systems, Customer Support/Service, Dental Insurance, Disability Insurance, Distribution Services, Driver's License, Expense Reports, Furniture, Furniture Repair, Identify Issues, Life Insurance, Maintain Compliance, Maintenance Services, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, On Site Support, Onboarding, Performance Analysis, Performance Reviews, Presentation/Verbal Skills, Smartphones, Staff Development, Team Player, Training/Teaching, Vision Plan, Writing Skills, eCommerce
LOCATION
Knoxville, TN
POSTED
3 days ago
Supervisor Furniture Repair Technicians

Entry-Level Supervisor: We are looking for someone who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career.

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor there will be varying duties for the department that are irregular, but essential. Those tasks include new-hire onboarding, performance assessments, travel, etc.

General duties include, but are not limited to:
  • Telematics review
  • Expense reporting and technician audits
  • Monitor daily services to the team
  • Audit punch-detail report daily
  • Ensure adherence to all company policies by team members.
  • Provide training in best practices, safety, and furniture repair
  • Upkeep of company vehicle


Qualifications:
  • Self-motivated and action/results oriented
  • 3 years Furniture repair or furniture/field service experience
  • Strong staff development experience including the ability to train, coach, and motivate performance.
  • Excellent writing, verbal, and analytical communications skills
  • Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone.
  • Familiar with RTG Customer Service Systems
  • A clean driving record and the ability to pass a drug screen.
  • Work well independently and within a team.
  • Self-motivated and able to follow direction well.
  • A positive, customer-oriented attitude.


Location: Seffner Corporate Office CS division

About Rooms To Go

Founded in 1991, Rooms To Go set out to change the way people shop for furniture. More than 30 years later and now America's #1 independent furniture retailer, that mission remains the same: make it easy to create a beautiful home by offering stylish, designer-curated rooms of furniture at an exceptional value through a simplified and customer-friendly shopping experience. Rooms To Go operates more than 250 stores across ten states, supported by eight state-of-the-art distribution centers and a growing e-commerce business. With the nation's largest furniture inventory and industry-leading delivery speed, financing options, and product availability, we continue to set the pace for innovation and value.

Driving this success is a team that thrives in a growth-oriented culture. We offer a collaborative, supportive work environment with opportunities to learn, grow, and build a career with a stable and industry-leading company.

Whether you're looking to launch your career or take the next step, it's a great time to join our team-there's always room for you to grow with us!

Rooms To Go Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Associate discounts including furniture
  • Company paid life and disability insurance
  • Paid time off
  • Employee Assistance Program
  • Wellness Programs
  • And more!


Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

Applicants must be authorized to work in the U.S.

About the Company

R

Rooms To Go

When Rooms To Go opened its first set of doors in 1991, the way people bought furniture was changed forever. Since then, we've grown into America's #1 independent furniture company with the nation's largest furniture inventory. By offering stylish furniture at everyday low prices, original room packages, superior service and fast delivery, today Rooms To Go is America's favorite place to buy furniture.

Along with the creation of this great furniture company, an exciting and innovative way to shop furniture was born. Rooms To Go introduced the concept of displaying and packaging furniture in complete room settings. Our designers coordinate each room's colors, fabrics and accessories to the last detail, so customers don't have to. This approach affords customers a simplified shopping experience and increased savings when buying an entire room. Trained, knowledgeable and courteous Rooms To Go sales associates create the hassle free, comfortable environment customers enjoy in our showrooms.

Rooms To Go's incomparable delivery promise ensures customers receive their new furniture in days, not months. Our fast and easy furniture delivery is realized through state-of-the-art Rooms To Go distribution centers, housing hundreds of thousands of furniture pieces ready for delivery today.

The Rooms To Go Furniture Revolution is the direct result of the finest sales, merchandising, advertising, operations, customer service and finance initiatives in the furniture industry. Our complete focus is to embrace change, and to respect and respond to our customer base. Certainly our policy of fashion at an affordable price generates high traffic through the front door, but it is the Rooms To Go Team that builds the loyalty and trust that keeps our customers coming back.


Rooms To Go recognizes that our over 5,000 associates are the nucleus of our continued success. We hire the finest candidates, who are career oriented and motivated. We value the individuality and creativity of our associates and recognize them on a regular basis. The executive team provides the vision; as service leaders, they are the coaches. They empower and believe in people achieving excellence in their work and lives. They love the business and refuse to accept mediocrity. Integrity and honesty are part of your benefit package at Rooms To Go.


Along with competitive pay, Rooms To Go offers excellent and affordable health insurance, a 401(k) plan with discretionary match, dental, vision, life, and disability insurance. Paid time off includes a week of paid vacation after only six months of employment, personal time and paid holidays. We are proud of our Wellness Program that offers our associates contests, weight loss and activity programs, discounts, and information to stay healthy. Many of our positions offer individual or team incentives to recognize and reward our associates. Rooms To Go associates enjoy a fast paced, innovative, team environment that focuses on giving our customer's an amazing buying experience.

COMPANY SIZE
5,000 to 9,999 employees
INDUSTRY
Retail
FOUNDED
1991
WEBSITE
http://www.roomstogocareers.com