Overview
Supervises and coordinates activities of a group of clinical staff (LPN, Medical Assistant, and other clinical staff as appropriate). Provides administrative support in planning and maintaining day-to-day activities and projects. Provides general nursing care to patients within scope of licensure.
Responsibilities
• Monitors patient flow to ensure efficient use of schedules and rooming of patients. • Writes annual performance appraisals and conducts appraisal meetings. • Ensures adherence to all standards, procedures and protocols. • Encourages, supports, and provides educational opportunities for employees' development. • Assists in coordinating the daily operations of the practice. • Ensures staffing, space, furniture and equipment/supply needs of the office are met. • Analyzes work flows to ensure maximum staff utilization. • Works to create a positive and harmonious working environment. • Coordinates employee schedules and assignments and approves employee time off requests. • Performs service recovery to promote patient and employee retention. • Develops, maintains and revises office procedures and systems in order to ensure efficient, effective operations. • Functions as a resource to management in designing and implementing workflow changes that will increase the efficiency and effectiveness of operations. • Serves as a resource to licensed practical nurses and medical assistants; provides direction and assists, as necessary, in the performance of duties appropriately delegated in accordance with professional standards. • Acts as preceptor for new employees. • Facilitates orientation and training for new employees in conjunction with ambulatory nurse educator. • Monitors completion of orientation checklist and completes computer access requests. • Collaborates and coordinates special quality improvement pilots and projects involving the clinical support staff. • Serves as liaison with other persons/departments concerning services offered by Express Care. • Works closely with Clinic Leaders to optimize patient experience. • Encourages and recognizes the contributions of employees and celebrates individual and department accomplishments. • Performs other duties as required or assigned.
Qualifications
Graduate of an accredited school of practical nursing.
Preferred Qualifications
• 2 years of ambulatory clinic experience. • Demonstrated organizational skills. • Experience coordinating activities for a group. • Ability to effectively delegate and hold staff accountable for responsibilities. • Excellent interpersonal, organizational, and communication skills required. • Ability to relate sensitively to people, maintain confidentiality, multi-task and work well under pressure.
Required Licensure/Certifications
• Licensed LPN with NH eligibility. • (BLS) Basic Life Support