Supervisor, Inside Sales

JELD-WEN is currently seeking a Supervisor, Inside Sales to join our growing team.

External Job Description

The Commercial Sales Supervisor is responsible for the day-to-day leadership, development, and performance of the Commercial Inside Sales team. Reporting to the Manager, Inside Sales, this role focuses on driving sales effectiveness, delivering exceptional customer experiences, and supporting operational excellence across the Commercial business. The Commercial Sales Supervisor provides coaching, guidance, and leadership to Inside Sales Representatives while partnering with Sales, Operations, Customer Care, Supply Chain, and Branch leadership to support business objectives. The successful candidate will foster a culture of accountability, collaboration, continuous improvement, and employee engagement.

Team Leadership & Development

• Provide daily leadership, coaching, and support to Commercial Inside Sales Representatives.
• Conduct regular one-on-one meetings, performance discussions, and employee development activities.
• Assist with onboarding and training of new team members.
• Reinforce performance expectations and support career development opportunities.
• Promote employee engagement and a positive team culture aligned with JELD-WEN values.

Sales Execution & Customer Support

• Support the team in achieving sales, service, and productivity objectives.
• Monitor team activities and workflow to ensure timely and accurate customer support.
• Act as an escalation point for customer concerns and assist with issue resolution.
• Partner with Regional Sales Managers and branch teams to support customer growth opportunities.
• Ensure consistent execution of pricing, quoting, and order management processes.

Operational Excellence

• Manage daily workload distribution and resource allocation within the department.
• Monitor service levels and key performance indicators.
• Identify opportunities to improve efficiency, quality, and customer satisfaction.
• Ensure adherence to company policies, procedures, and operational standards.
• Maintain a strong working knowledge of products, systems, and business processes.

Partnership & Collaboration

• Partner with the Manager, Inside Sales to support departmental goals and strategic initiatives.
• Collaborate with Operations, Supply Chain, Customer Care, and Sales leadership to improve business performance.
• Support change management initiatives and process improvement efforts.
• Participate in leadership meetings and contribute to departmental planning discussions.

Required Qualifications

• 3+ years of leadership, supervisory, or team lead experience.
• Strong communication, coaching, and interpersonal skills.
• Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience within building products, millwork, doors, windows, or distribution environments.
• Knowledge of ABS and JELD-WEN products and business processes.
• Experience leading inside sales, customer service, account management, or sales support teams.
• Experience working with ERP and CRM platforms.
• Proven ability to improve team performance through coaching and leadership.

#LI-DB1

Internal Job Description

The Commercial Sales Supervisor is responsible for the day-to-day leadership, development, and performance of the Commercial Inside Sales team. Reporting to the Manager, Inside Sales, this role focuses on driving sales effectiveness, delivering exceptional customer experiences, and supporting operational excellence across the Commercial business. The Commercial Sales Supervisor provides coaching, guidance, and leadership to Inside Sales Representatives while partnering with Sales, Operations, Customer Care, Supply Chain, and Branch leadership to support business objectives. The successful candidate will foster a culture of accountability, collaboration, continuous improvement, and employee engagement.

Team Leadership & Development

• Provide daily leadership, coaching, and support to Commercial Inside Sales Representatives.
• Conduct regular one-on-one meetings, performance discussions, and employee development activities.
• Assist with onboarding and training of new team members.
• Reinforce performance expectations and support career development opportunities.
• Promote employee engagement and a positive team culture aligned with JELD-WEN values.

Sales Execution & Customer Support

• Support the team in achieving sales, service, and productivity objectives.
• Monitor team activities and workflow to ensure timely and accurate customer support.
• Act as an escalation point for customer concerns and assist with issue resolution.
• Partner with Regional Sales Managers and branch teams to support customer growth opportunities.
• Ensure consistent execution of pricing, quoting, and order management processes.

Operational Excellence

• Manage daily workload distribution and resource allocation within the department.
• Monitor service levels and key performance indicators.
• Identify opportunities to improve efficiency, quality, and customer satisfaction.
• Ensure adherence to company policies, procedures, and operational standards.
• Maintain a strong working knowledge of products, systems, and business processes.

Partnership & Collaboration

• Partner with the Manager, Inside Sales to support departmental goals and strategic initiatives.
• Collaborate with Operations, Supply Chain, Customer Care, and Sales leadership to improve business performance.
• Support change management initiatives and process improvement efforts.
• Participate in leadership meetings and contribute to departmental planning discussions.

Required Qualifications

• 3+ years of leadership, supervisory, or team lead experience.
• Strong communication, coaching, and interpersonal skills.
• Demonstrated ability to lead teams in a fast-paced, customer-focused environment.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and business systems.

Preferred Qualifications

• Experience within building products, millwork, doors, windows, or distribution environments.
• Knowledge of ABS and JELD-WEN products and business processes.
• Experience leading inside sales, customer service, account management, or sales support teams.
• Experience working with ERP and CRM platforms.
• Proven ability to improve team performance through coaching and leadership.

#LI-DB1

About JELD-WEN Holding, Inc.

JELD-WEN Holding, Inc. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-performance interior and exterior doors, windows, and related building products serving the new construction and repair and remodeling sectors. Based in Charlotte, North Carolina, the company operates across North America and Europe. Our associates are dedicated to bringing beauty and security to the spaces that touch our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN worldwide, LaCantina and VPI in North America, and Swedoor and DANA in Europe. For more information, visit corporate.JELD-WEN.com or follow LinkedIn.

JELD-WEN has been named by Forbes as one of 'America's Best Employers' and by Newsweek as one of the 'World's Most Trustworthy Companies'.

What We Offer

Investing in People is one of our Core Values, we strive to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees will receive ten paid holidays throughout the calendar year. JELD-WEN does not accrue time off for salaried positions. We believe in mutual trust and workplace flexibility, therefore appropriate time off for vacation, illness, or other reasons will be agreed upon with your manager per our Flexible Paid Time Off Policy. Employees can also enroll in the following company benefit programs including, 401k Retirement Savings Plan, Prescription Drug Plan, Flexible Spending Account (FSA), Health Reimbursement Account (HRA), Employee Assistance Program (EAP), Tuition Reimbursement, and Employee Discount Program.

Expected pay for this role is between $59 300,00 to $98 900,00 per year and is based on experience and qualifications.

JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation based on individuals' physical traits, beliefs, and/or other characteristics that are protected under applicable laws.

JELD-WEN does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.