Acute Care, Basic Life Support (BLS), Case Management, Certified Case Manager (CCM), Childcare, Clinical Medicine, Coaching, Communication Skills, Computer Systems, Consulting, Customer Escalations, Dental Insurance, Discharge Plans, Financial Operations, Health Plan, Healthcare, Hospital, Identify Issues, Insurance, Leadership, Life Insurance, Mentoring, Microsoft Product Family, Nursing, On Call, Organizational Skills, Patient Care, People Management, Performance Management, Performance Metrics, Policy Development, Policy Implementation, Problem Solving Skills, Procedure Development, Procedure Implementation, Process Improvement, Psychology, Quality of Care, Registered Nurse (RN), Resource Management, Resource Utilization, Staff Requirements, Strategic Planning, Team Player, Testing, Time Management, Utilization Management, Vision Plan
Job Overview
We are looking for a Supervisor In Patient Care Coordination in Burnsville, Minnesota. This is a full-time, non-exempt position. Thre Clinic hours are Monday through Friday 7:30 to 4:00 pm.
The Supervisor, Care Coordination is responsible for supervising the day to day operations of Care Coordinators. Provides workflow direction and ensures standard work performance that is consistent with achieving care coordination organizational objectives. Other duties include achieving standardization and integration of care coordination team and the daily engagement system. They will assist in the development and implementation of policies and procedure, strategic planning, optimal use of resources and leading and/or participating in process improvement projects. Provides leadership strategy (~30%) and direct patient care coordination (~70%) based department need as identified and managed by the role.
Job Summary
- Manages patients across the health care continuum to achieve the optimal clinical, financial, operational, and
satisfaction outcomes.
- Provides comprehensive care coordination of patients as assigned utilizing licensure practice knowledge and
evidence based criteria. The care coordinator provides a holistic assessment of physiological, psychological,
sociocultural, spiritual, and economic and life-style factor related to health and wellbeing.
- Assures the effective management of patient's length of stay, making sure that assessments, tests, procedures
and care are performed in an efficient, effective manner.
- Acts as one point of contact for patients, physicians and care providers throughout the patient's hospitalization.
- Initiates/implements transition functions and activities for patients effectively communicating with patients,
families and the health care team to ensure seamless transitions.
Contributes to the development and implementation of individualized patient care plans.
- Collaborates with health care team partners and patients/family to manage the patient discharge plan.
- Effectively communicates the plan across the continuum of care.
- Ensures effective and timely follow-up and communication of relevant information as appropriate and all issues
related to case escalation
- Establishes a collaborative relationship with physicians, medical directors, nurses and other unit staff, and
payers.
- Demonstrates effective communication by being a critical link with attending and consulting physicians and all
health care team members and payers. Facilitates resolution to any identified issues.
- Evaluates and assists in evaluating practice in relation to existing evidence or care pathway identifying and
communicating opportunity
- Mentors internal members of the health care team on case management
Assist in the development and implementation of process improvement activities in care coordination to achieve
optimal clinical, financial and satisfaction outcomes.
- Enables efficiency in care by identifying and reducing delays, ensuring appropriate level of care, facilitating
length of stay reductions and identifying resources to promote a safe and effective discharge.
- Collects data and other information required by payers to fulfill utilization and regulatory requirements.
Understands and focuses on key performance indicators.
- Actively tracks outcomes and participates in quality planning.
- Facilitates integration of concepts into daily practice.
Actively supports the recruitment, orientation, and promotes the engagement of all care coordination staff
- Accountable for initial and ongoing competencies for staff including but not limited to motivational interviewing,
prioritization (multitask), case management, thorough and precise documentation.
- Provides guidance to ensure performance management aspects such as mentoring, coaching, individual
development etc. are in place and holds staff accountable to expectations
- Foster an environment in which the team holds each other accountable to Fairview behaviors and values
Anticipates and responds to care coordination staffing needs and assures that support staff are appropriately
scheduled to maximize efficiency, access and patient demand
Ensures efficient patient flow of unit patients from to admission/discharge, collaborates with all physician groups
as appropriate.
Required Qualifications
- Bachelor of Science in Nursing (BSN);
- 5 years Registered Nurse (RN) clinical experience in acute care hospital setting
- 3 years working as a care coordinator/case manager
- Have an understanding of hospital, community resources and resource/utilization management.
- Have working knowledge of use of evidence based guidelines.
- Demonstrate critical thinking skills, problem-solving abilities, effective communication skills and time management skills.
- Demonstrate ability to work effectively on an interdisciplinary team.
- Have familiarity with computer systems and Microsoft applications.
- Be available/able to work flexible hours, including covering weekends, and work on call as assigned.
- Registered Nurse
Preferred Qualifications
- Bachelor of Science BSN
- 5 years RN clinical experience in acute care hospital setting
- 5 years care coordination/case manager
- Basic Life Support (American Heart Assoc or Red Cross)
- Case Management Certification
Benefit Overview
Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract
Compensation Disclaimer
The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.
EEO Statement
EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status