Supervisor, Infrastructure Network Ops

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Bay

Position Overview:

Principal day to day point of contact for Bay Area Net Ops Group. Operations leader for escalations, scheduling as well as handling team purchasing and general administrative tasks. Knowledge of modern IT Network topologies and architectures. Expected to work 8 to 12 hours in the field monthly with the team. Oversees solutions development, design, implementation, and support for enterprise technical infrastructure. Aids in the full lifecycle management of technical infrastructure. Supports continuing education and certification plans, as needed, for staff and supervises resources, tasks, and budgets associated with enterprise infrastructure and Information Services (IS) operations.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's: Computer Science, Information Technology, or related field.

TYPICAL EXPERIENCE:

• 5 years of recent relevant experience.

PREFERRED EXPERIENCE:

• Experience supporting and maintaining complex enterprise network infrastructure environments, including technologies such as Extreme Networks and Cisco Systems.

• Strong troubleshooting and diagnostic skills with the ability to resolve network issues across diverse and evolving technology environments.

• Working knowledge of purchasing processes, vendor engagement, and procurement practices related to IT infrastructure and network operations.

• Proven success leading geographically dispersed teams while fostering collaboration, accountability, and operational excellence.

• Experience supporting mission-critical environments with a focus on system availability, reliability, and business continuity.

• Healthcare industry experience preferred, with an understanding of the unique operational, regulatory, and technology requirements within healthcare organizations.

SKILLS AND KNOWLEDGE:

• Working knowledge of implementing sophisticated technology to support a large, complex, and geographically diverse multi-entity business.

• Analyze information, problems, situations, practices, or procedures in order to identify relevant concerns and factors.

• Establish and maintain cooperative working relationships with clients, IS team members, management, and executive personnel/staff.

• Demonstrated managerial and organizational skills to articulate the value of plans and strategies, and assemble consensus across all levels of Sutter Health.

• Verbal and writing skills to effectively communicate with diverse groups such as: executives, managers, and subject matter experts.

• Sound understanding of healthcare operations including: hospitals, clinics, medical offices, and IS needs.

• Set priorities which accurately reflect the relative importance of job responsibilities and prioritize assignments to complete work in a timely manner.

• Encourage individuals either in a one-to-one or small group situation in order to establish rapport and gain the trust of others or to listen perceptively and convey awareness.

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $172,848.00 to $276,577.60 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.