Auditing, Communication Skills, Computer Software, Corrective Action, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Industry Standards, Interpersonal Skills, Leadership, Maintain Compliance, Maintenance Services, Mentoring, Multitasking, Operational Audit, Operations, Organizational Skills, Performance Analysis, Problem Solving Skills, Procedure Implementation, Process Improvement, Project Tracking, Quality Monitoring, Record Keeping, Regulations, Regulatory Compliance, Risk, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Service Delivery, Team Lead/Manager, Time Management
The Service Supervisor is responsible for overseeing daily service operations, ensuring high-quality customer support, and maintaining efficient workflows within the service department. This role involves managing service technicians, service advisors, and service clerks, coordinating schedules, monitoring performance, and ensuring compliance with company standards, safety regulations, and customer expectations.
Essential Responsibilities and Expectations
Team Leadership
- Supervise and mentor service technicians and support staff.
- Conduct regular team meetings to communicate goals, updates, and safety protocols.
Service Operations
- Schedule and assign service jobs to ensure timely completion.
- Monitor work quality and adherence to company standards.
- Maintain accurate service records and documentation.
Customer Service
- Act as the primary point of contact for customer needs.
- Ensure customer satisfaction through timely and effective service delivery.
- Compliance & Safety
- Enforce safety procedures and regulatory compliance.
- Conduct inspections and audits to maintain operational standards.
Process Improvement
- Identify areas for improvement and implement corrective actions.
Qualifications
Education
High school diploma or equivalent; technical certifications preferred.
Experience
- 3+ years of experience in service operations or supervisory roles preferred.
- Strong leadership, communication, and organizational skills.
- Knowledge of industry safety standards and regulations.
Skills and Competencies
- Problem-solving and decision-making abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with strong interpersonal skills.
Job Training
- Computer software
- Supervision & leadership
- Business communications
- Regulatory compliance
- Web-based tools
- Safety compliance
Safety Summary
Working Conditions
Work is normally performed in a shop, office, or field environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.
Physical Requirements
- Speaking
- Listening
- Writing
- Grasping
- Stooping
- Kneeling
- Climbing
- Lifting up to 75 lbs.
Job Hazards
- Tripping, slipping, falling
- Strains due to lifting
- Overexertion due to stress and fatigue
- Repetitive hand motion (computer work)
- Back and neck strain
- Stress
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.