Supervisor II- Earthmoving Field Service

Position Summary

The Field Service Supervisor is responsible for leading branch Service Department personnel through field service repairs. Duties include mentoring and leading field service technicians, providing technical assistance, work order reviews, service call research and review, service truck maintenance and inspections, collaboration with customers and other branch personnel, and other duties not specified.

Essential Responsibilities & Expectations

• Lead field service technicians by assisting with safe job procedures, using proper repair guidelines, helping with parts issues, maintaining field service trucks, assisting with tooling needs.
• Conduct technician reviews timely and accurately.
• Create service quotations based on technician diagnostic feedback
• Review all service calls for proper time entry, quality service reports, and necessary supporting information for warranty or contract needs.
• Communicate with field service advisor daily and manage workload capacity.
• Ride with field techs on regular cadence to provide a better employee and customer experience.
• Update customers as needed
• Effectively communicate with internal personnel to address customer needs.

Qualifications

Education

• High school diploma or the equivalent required. 
• Technical training preferred

Experience

• Experience working as a Service Technician preferred. 
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. 

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

Job Training:

• Microsoft Word and Excel - basic and intermediate
• Business communication skills training
• Leadership training
•  OSHA & MSHA required training
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking, Listening, Writing
• Grasping, Stooping, Kneeling, Climbing
• Lifting up to 75 lbs

Job Hazards

•  Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.