GENERAL DESCRIPTION
Under the supervision of the Division Manager - Recreation/Senior Services, the Supervisor - Food Services leads daily kitchen and food preparation for the City's Senior Services programs. This role oversees meal preparation, staff coordination, purchasing, and event support while ensuring high standards of food quality, safety, and customer service.
SUPERVISION EXERCISED
This position exercises supervision over assigned employees.
IMPORTANT AND ESSENTIAL DUTIES
Recruit, hire, train, manage, schedule, and direct kitchen and transportation employees.
Train employees to adhere to all City policies and procedures as well as policies and procedures related to cooking, food handling/food presentation, and driver delivery.
Oversee all day-to-day kitchen food service operations, including menu development, food preparation, and presentation.
Manage procurement of all kitchen-related products.
Approve and oversee all invoices for processing and payment.
Ensure food quality, service, cleanliness, and safety through ongoing inspection of kitchen equipment and facilities.
Oversee preparation, setup, and takedown of food service events and programs.
Ensure accurate tracking of inventory, purchases, and invoices.
Create reports to track monthly food costs, employee safety, performance, and other key metrics.
Collaborate with the Division Manager - Recreation/Senior Services to define required services.
Prepare menus, food, and presentation for division events and activities.
Respond to questions and public inquiries based on established policies and procedures.
Operate a motor vehicle to recreation centers, parks, and event locations.
OTHER JOB RELATED DUTIES
Maintain up-to-date operating manuals for all locations.
Perform other job-related duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
Local, state, and federal food service and delivery guidelines.
Food and nutrition regulations for preparing healthy meals for seniors.
Documenting and reporting processes, including compliance and audits.
Exceptional customer and guest service standards.
Operation and maintenance of kitchen equipment.
Menu development, food preparation, and presentation techniques.
Inventory control practices, including supply ordering and stock management.
Skill to:
Operate office equipment, including computers and MS Office software.
Safely and effectively operate all kitchen equipment.
Perform bookkeeping and financial management tasks.
Accurately inspect, upload, and organize receipts.
Monitor and balance budget line items.
Manage staff scheduling, timesheets, and payroll efficiently.
Mediate personnel issues with diplomacy and fairness.
Deliver outstanding guest service at all times.
Utilize technology applications/platforms in food or recreation management at a basic to intermediate level.
Operate a motor vehicle safely.
Ability to:
Demonstrate leadership and initiative in a fast-paced environment while managing a diverse team effectively.
Communicate clearly and concisely, both orally and in writing, with internal and external customers.
Model exceptional customer service in interactions with both internal and external customers, ensuring a high level of satisfaction.
Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.
Lead, manage, and perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.
Supervisor III - Food Services
Skill to:
Utilize technology applications/platforms in food or recreation management at an advanced level.
Experience and Training Guidelines:
For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:
Supervisor I - Food Services
Experience:
Two (2) years of experience in food service, hospitality, institutional dining, or a related field is required.
One (1) year of experience leading, training, or coordinating staff is required.
One (1) year of experience ordering inventory, or budgeting is required.
Education/Training:
A High School Diploma or GED is required.
License or Certificate:
A Food Manager's Certificate is required.
A valid Texas drivers license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.
A Food Protection Manager Certification or the ability to obtain one within ninety (90) days of hire is required.
Supervisor II - Food Services
Experience:
Three (3) years of experience in food service, hospitality, institutional dining, or a related field in a supervisory or lead position is required.
Three (3) years of ordering inventory, or budgeting is required.
Three (3) years of leading, training, or coordinating staff is required.
Previous cash handling experience is required.
License or Certificate:
A ServSafe Manager Certification or the ability to obtain the certification within ninety (90) days of employment is required.
Supervisor III - Food Services
Experience:
Five (5) years of experience in food service, hospitality, institutional dining, or a related field in a supervisory or lead position is required
Five (5) years of experience ordering inventory, or budgeting is required.
Five (5) years of leading, training, or coordinating staff is required.
License or Certificate:
A Certified Dietary Manager certification or the ability to obtain the certification within ninety (90) days of employment is required.
A Certified Food Protection Professional certification or the ability to obtain the certification within ninety (90) days of employment is required.
Special Requirements:
Essential duties require the following physical skills and work environment:
Ability to work flexible hours including mornings, nights, and weekends.
First Aid/CPR certification and recertification are required following employment.
With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:
___ Sedentary - lifting of no more than 10 pounds
___ Light - lifting no more than 20 pounds; carrying up to 10 pounds
X Medium - lifting no more than 50 pounds; carrying up to 25 pounds
___ Heavy - lifting no more than 100 pounds; carrying up to 50 pounds
___ Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds
Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:
Codes for how often:
N = No
E = Extensive (100 - 70% of the time)
M = Moderate (60 - 30% of the time)
I = Infrequent (20 - 10% of the time)
A = Almost Never (<10% of the time)
Code / Task
E Standing
M Sitting
E Walking
M Lifting
M Carrying
_I__ Pushing/Pulling
A Overhead Work
M Fine Dexterity
_I__ Kneeling
_I__ Crouching
_I__ Crawling
M Bending
M Twisting
_I__ Climbing
_I__ Balancing
_E__ Vision
_E__ Hearing
_E__ Talking
_ Other: ___