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Description
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
Job overview and responsibilities
Responsible for supervising vendor operations at assigned hub station. Supports the day-to-day relationships with vendors; interacts with vendors on operational issues and local integration. Outsourced areas of focus include cabin appearance, janitorial, cargo, fueling, lobby services, unaccompanied minor, wheelchair, security, skycap, bussing and any additional outsourced services as directed. Responsible for supervising station operations vendor performance; SOP compliance; regulatory compliance, and adherence to/administration of Service Level Agreements. Collaborates with cross-divisional leadership in definition of and resolution to vendor related problems/issues. Communicates regarding station specific and system driven changes including, but not limited to, flight schedules, seasonal planning, volume forecasts, SOP updates. Supervises Vendor Operational Safety programs and initiatives to comply with DOT, FAA, and corporate regulations.
Qualifications
What's needed to succeed (Minimum Qualifications):
High school diploma or equivalent
Minimum of two years of experience in Airport Operations or related background
Experience in project management initiatives and working cross divisionally
Previous experience in a leadership role such as a team lead, service director or supervisor position
Strong sense of ownership, understands operations and how to translate knowledge to business goals
Continuous improvement
Customer Focus
Conflict resolution, accountability, teamwork, engagement/motivation
Safety orientation
Planning/multi-tasking
Strong written and oral communication skills
Decision making with an ability to lead
Proficient in IT systems and common software appropriate to work group
Experience leading and influencing a team and customer service experience
Must be flexible and willing to work any shift in a 24/hour/7 day a week operation including weekends, nights, and holidays
Must possess a valid state-issued driver's license, and acceptable driving record
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com