Supervisor

The Supervisor oversees day-to-day security operations across assigned Port of Galveston facilities. This role ensures personnel performance, compliance with post orders, alignment with Port security expectations, and consistent delivery of customer-focused service. The Supervisor coordinates staffing, conducts inspections, supports incident response, and provides frontline leadership while maintaining the security framework governed by Port procedures, TWIC protocols, MARSEC posture, and FSP-aligned responsibilities.

Key Responsibilities

Leadership & Oversight

• Lead, guide, and support Security Officers, ensuring compliance with company policies, Port procedures, and assigned post orders.
• Monitor officer performance, appearance, conduct, punctuality, and adherence to assigned duties.
• Ensure staff receive required breaks, rotations, and coverage so all posts remain continuously staffed.
• Conduct in-person site inspections during shifts to verify proper performance and identify deficiencies.

Security Operations

• Support access control operations, TWIC verification, and enforcement of checkpoint and restricted-area procedures.
• Oversee MARSEC/FSP-aligned duties to ensure personnel understand and execute requirements appropriate to current Port security posture.
• Respond to incidents, assist first responders when appropriate, and ensure prompt notification to:
  • Operations Manager
  • Port Dispatch
  • Facility Security Officer (FSO)

Training & Development

• Mentor and coach officers on procedures, customer service, communication, and safety practices.
• Participate in onboarding and recurring training sessions; ensure staff complete required learning modules and certifications.

Reporting & Documentation

• Review officer reports and daily logs for accuracy and completeness.
• Ensure all incident reports meet Port standards and are submitted within required timeframes.
• Communicate operational issues, personnel concerns, or safety hazards to management promptly.

Customer & Stakeholder Service

• Serve as the primary on-shift point of contact for Port personnel, cruise partners, vendors, and terminal staff.
• Maintain professional communication through email, text, phone, and radio channels.
• Support guest flow and operational efficiency during peak terminal activity.

Minimum Qualifications

• High School Diploma or GED required; Associate degree preferred.
• Minimum 2 years of supervisory or security operations experience.
• Valid Texas Non-Commissioned Security Officer License.
• Valid TWIC card (or ability to obtain/maintain).
• Valid driver's license and ability to operate company vehicles as assigned.

Skills & Competencies

• Strong leadership, coaching, and conflict-resolution skills.
• Ability to multitask in a fast-paced, client-facing environment.
• Clear written and verbal communication skills.
• Ability to conduct inspections, manage documentation, and maintain accuracy.

Physical Demands & Work Environment

• Ability to walk, stand, patrol, and drive for extended periods.
• Ability to lift up to 25 pounds.
• Indoor/outdoor work in varying weather conditions.
• Must maintain alertness and situational awareness at all times.

Training Requirements

Supervisors complete the same foundational training as Security Officers plus:

• Enhanced training in communication, incident escalation, and field supervision
• Familiarity with MARSEC/FSP-aligned supervisory expectations
• Participation in Port drills, exercises, and emergency simulation events