Supervisor Facilities Monitor and Response (Facilities)

Manages monitoring activities through BAS and LiftNet systems, oversees maintenance and compliance for water treatment and critical equipment, maintains operational logs, ensures after-hours response readiness, and leads departmental HR functions including hiring, coaching, performance management, and employee development. The Supervisor of Facilities Monitor and Response supervises the 24/7 Facilities Monitoring and Response (FMR) team, overseeing facility operations related to HVAC, electrical, plumbing, building automation, elevators, and other critical systems.

What we do here changes the world. UTHealth Houston is Texas' resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.

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The Supervisor of Facilities Monitor and Response supervises the 24/7 Facilities Monitoring and Response (FMR) team, overseeing facility operations related to HVAC, electrical, plumbing, building automation, elevators, and other critical systems. Responsible for staff supervision, scheduling, training, SOP development, incident response, recordkeeping, and coordination with multiple facilities departments.ManagesmonitoringactivitiesthroughBASandLiftNetsystems,overseesmaintenanceandcomplianceforwatertreatmentandcriticalequipment,maintainsoperationallogs,ensuresafter-hoursresponsereadiness,andleadsdepartmentalHRfunctionsincludinghiring,coaching,performancemanagement,andemployeedevelopment.Performsadditionaldutiesasassigned.

Once you join us you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you'd expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equates to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Summary:

Supervises the 24/7 staffed Facilities Monitor and Response (FMR) team, ensuring oversight of monitoring and response activities for diverse facility needs such as plumbing, electrical, HVAC, and building automation. Directly responsible for developing and maintaining standard operating procedures, managing day-to-day functions, record-keeping/logging, and facilitating communication across multiple FMR shifts and various facilities departments.

Position Key Accountabilities:

• Manages the 24/7 schedule for Facilities Monitoring and Response (FMR), overseeing all aspects of supervision, including time approval, coaching, and disciplinary actions. Maintains standard operating procedure (SOP) documents for FMR/Work Control, providing containing instructions and guidance for common responsibilities.
• Supervises the monitoring of mechanical, electrical, and plumbing (MEP) systems using the Building Automation System (BAS) and oversees elevator systems via LiftNet. Prioritizes screen and stem monitoring, conducts training for employees on monitoring responsibilities, and reports all deficiencies through the Computerized Maintenance Management System (CMMS) or other necessary means.
• Supervises maintenance for all facility water softeners, reverse osmosis systems, designated boilers, closed water loops, and critical equipment as directed. Responsibilities include logging, coordinating service calls, scheduling annual PMs, and conducting internal water quality testing.
• Maintains daily activity logs for FMR, campus reverse osmosis water usage and equipment availability (MRE) logs. Also, responsible for overseeing the tracking of MRE and emergency supply logs.
• Prepares the FMR desk for time reporting calls and ensures readiness for after-hours calls, including the answering service, CLAMC, EH&S, and support for elevator and fire alarm/panels when needed.
• Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• Performs other duties as assigned.

Certification/Skills:

• Skilled with MS Word, Excel, and Teams.
• Fundamental knowledge of building automation systems.
• Strong verbal and written communication skills.
• Ability to do basic troubleshooting of mechanical, electrical, and plumbing systems.
• Manages Human Resources activities of department in regards to: recruiting and selection, hiring and termination, training, professional development, mentoring, counseling, performance evaluations, and salary planning.
• First Grade Stationary Engineer License by Houston Permitting Center required

Minimum Education:
High School Diploma or equivalent required
Minimum Experience:
5 years required
Physical Requirements:
Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:

Employees must permanently reside and work in the State of Texas.