Supervisor, Eye Services

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Union Position:

No

Department Details

- Busy, well-established Eye Services Department with a strong patient base and consistent demand for services.
- Leadership opportunity overseeing a team of four Eye Services staff members who support both our Optometry clinic and Optical Shop.
- Work alongside an outstanding provider, Dr. Verkuilen, known for excellent patient care and strong collaboration with staff.
-Opportunity to make a meaningful impact by leading and developing a dedicated team while helping shape departmental growth.
-Exciting future ahead with our relocation to a brand-new facility in 2027, providing modern space, updated technology, and an enhanced patient experience.
-Collaborative environment where Eye Services plays an important role in supporting comprehensive vision care for the community.

Key selling point: This position offers the chance to step into a leadership role today while helping guide the department through an exciting transition into a new state-of-the-art facility in 2027.

Summary

Oversees and directs all day-to-day operations of eye services department, including supervision of all eye services staff. Day to day operations include, but not limited to, rooming patients, selling/dispensing glasses, providing customer service, appointment scheduling, daily cash flow and deposits and daily reporting.

Job Description

Works with leadership to address staffing issues, budget considerations, and employee satisfaction and compliance issues. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Knowledge of medical terminology and abbreviations. Understands the use of multi-line telephone, computer, copier, fax machine, scanner and webcam, as appropriate. Maintains confidentiality of sensitive information. May have access to medications for purposes of distribution to licensed personnel. Responsible for department financial performance and budgeting processes. Responsibilities may expand into meeting with frame representatives, ordering and supply management of new inventory, optical instrument services, as well as optical instrument repairs. Ability to fill in and perform all staffing responsibilities as needed and directed by leadership. May coordinate provider schedule and considered a liaison between providers and staff. Ability to take initiative and to exercise independent judgment, decision-making and problem solving. Understands accounting, budgeting and analyzing projects and data. Demonstrates understanding of services, procedures and opening/end of day processes. Distributes work in areas of responsibility in order to achieve department/clinic goals. Emphasizes accuracy, attention to detail, positive attitude, productivity and completion of work within established periods. Demonstrates leadership to employees, serving as a role model, and encouraging vision and change projects. Understands the critical components associated and required to achieve intended results and ability to assist in hiring, selection, retaining, and leveraging talent. Collaborates and provides feedback in measuring employee performance. Assists in the training of new staff members and the development of existing staff members. Practices positive collaboration and converts difficult interactions into productive ones.

Qualifications

High School graduate is required.

Must have knowledge of medical terminology. Previous health care experience or experience in an ophthalmology, optometry, and/or optical office desired. Supervisory experience preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.