Supervisor Expanse Trainer

HCA Healthcare

Nashville, TN

JOB DETAILS
SKILLS
Adult Learning, Coaching, Establish Priorities, Healthcare, Leadership, Mentoring, People Management, Product Demonstration, Remedial Education, Scripting (Scripting Languages), Staff Training, Strategic Analysis, Team Lead/Manager, Training/Teaching, Willing to Travel
LOCATION
Nashville, TN
POSTED
4 days ago

This is our story

With 43 million patient encounters each year, HCA Healthcare offers a depth of data few can match. DT&I identifies patterns across our network to deliver real-time insights that empower care teams and improve outcomes. Rooted in our mission, “Above all else, we are committed to the care and improvement of human life”, we transform data into action to improve the lives of every patient we serve. Join us!

What you will accomplish in this role

The Expanse Training Supervisor is responsible for oversight of training delivery and supervision of the training team on-site during the implementation. Due to the focus on Corporate team education and training, this leader requires an in-depth understanding of Expanse functionality; its capabilities, limitations, and impact on clinical practice. In addition, this position also requires a detailed understanding of clinician & provider workflow, and the coordination that takes place throughout a facility in order to support various workflows. This individual requires an understanding of adult learning strategies and awareness of strategic training delivery models.

Training Delivery
The Expanse Training Supervisor is responsible for direct oversight of training delivery and preparation during the Expanse implementation. They will collaborate with the Training Manager and Director of Education to ensure the trainers are delivering high quality training, ensuring delivery of end user demos, as well as providing oversight and delivery of Director and Manager training and Open House Events. This team member is expected to coordinate daily trainer assignments with the staffing office and pivot real time to adjust to staffing and work needs. They serve as an escalation point for the facility and other members of the Implementation team regarding trainer staff, contractors, and training. The resource oversees the trainers while they are on-site delivering training, supporting at the elbow, delivering web based or connected classroom training, and completing work assignments remotely.

People Management
This leader requires strong people management skills as they are responsible for leadership and oversight of a team of 15-20 Expanse Trainers. The leader is expected to support initial, remedial and ongoing education needs of direct reports, ensure competency training and completion, and support education delivery. They will provide leadership and direction for their direct reports and ensure consistent, high quality training delivery on-site.

Decision making and escalation
This leader is expected to make independent decisions around daily work assignments on site. They will be called upon to collaborate and communicate with facility and corporate leaders. They are expected to manage issues and situations on-site proactively and escalate for additional support or guidance as needed.

Major Responsibilities:

  • Create facility training assignments for Provider and staff training, facility demo rounds, go live support, and other on-site activities
  • Oversee staff delivery of training, both live and web-based, ensuring the highest quality of training
  • Oversee training delivery and preparation on-site to ensure high quality training and support
  • Evaluate effectiveness of training strategies and methodology, providing feedback to trainers and Education Director
  • Hold routine 1:1 meetings with staff members
  • Provide mentoring, coaching, and real time feedback on site to members of the training team
  • Support trainer competency completion
  • Set priorities for team tasks and activities
  • Educates trainers on updates to training scripts and resources
  • Evaluate the effectiveness of training strategies and materials, collaborate with Education leadership, and implement changes.

Education & Experience:

  • Associate's degree required, but bachelor’s preferred
  • 3+ years of experience in Training and Education required
  • 3+ years of Implementation / Go-Live experience required
  • This role requires 75% or more travel

At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Supervisor Expanse Trainer today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the Company

H

HCA Healthcare

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.

HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.

And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1968
WEBSITE
http://hcahealthcare.com/