SUPERVISOR, CUSTOMER SERVICE REPRESENTATIVE

SUPERVISOR, CUSTOMER SERVICE REPRESENTATIVE

Salary

$54,434.16 - $80,053.92 Annually

Location

Carson City

Job Type

Full-Time

Job Number

2026-03209

Department

DEPARTMENT OF MOTOR VEHICLES

Opening Date

07/23/2026

Closing Date

7/30/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

J

Max Number of Applicants

50

Salary Grade

31

Full Physical Address of Position (City, State, Zip)

Carson City, NV

• Description
• Benefits
• Questions
• THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*

Job Summary

This is a Supervisor, Customer Service Representative (CSR) position for the Dept of Motor Vehicles, Customer Service Division, Records section located in Carson City. As a Supervisor you will supervise 1 Senior CSR, 12 CSR 2s and 1 Administrative Aide when fully staffed. The supervisor will maintain the office operations and security for these sections. As a supervisor you must be able to interpret Nevada Revised Statues (NRS), Nevada Administrative Codes (NAC) and Department Policies & Procedures, and maintain a professional, courteous and friendly manner for the team. The supervisor must accurately and fairly evaluate situations that arise while being encouraging to the team. Evaluations need to be done in a timely manner. Review, update and complete all reports assigned within the predetermined time frame. Assist with the staffing needs of the sections. Maintain the office supplies/materials and equipment in the office.

Under the authority of NRS 239B.010.1(b), the DMV utilizes NRS 205.4605 - 205.810, NRS 293.504, NRS 293.5045, 6 CFR 37.45, 49 CFR 1572.103, and 49 CFR 384.228 as criteria to obtain a FBI fingerprint clearance check on current and prospective employees. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Customer Service Representatives perform customer support duties including receiving and responding to inquiries from the public, other State and outside agencies.

Essential Qualifications

Three or more years of applicable experience as described in the job duties with a minimum of one year supervisor experience preferred, and graduation from high school or equivalent education.

Job Duties

• Serve as first line of contact to customers via telephone, online, or in person.
• Maintain data, records, and accounts.
• Enter, update, verify, and correct information.
• Review forms, ensurecompletion of documents.
• Collect fees related to transactions.
• Determine customers' requests, assess document validity, and provide information about programs and services.
• Explain and ensure compliance with federal and State laws, regulations, and policies and procedures.
• Process determination notices.
• Conduct interviews to elicit and record information.
• Gather, research, make determinations, resolve issues, and communicate information.
• Review and approve applications and licensing requirements.
• Maintain confidential information.
• Reconcile transactions.
• Administer tests and process transactions.
• Review overpayment concerns and initiate recovery process.
• Prepare and submit reports summarizing findingsand supporting evidence.
• Prepare and provide testimony.
• Receive, review, and evaluate eligibility and appeal information.
• Conduct workshops, training sessions, and orientations.
• Monitor calls to evaluate customer service and compile information.
• Identify concerns, evaluate program processes, and recommend changes.
• Monitor program activities and act as a liaison between the public, outside entities, and State agencies.
• Conduct skills test.
• Act as a team leader by assigning and reviewing work, training, and providing input to performance evaluations and discipline.
• Manage and oversee staff and programs.
• Coordinate day-to-day program operations.
• Recommend and implement corrective action plans to establish quality assurance, timeliness,and customer service goals.
• Provide technical assistance to resolve issues.
• Participate in the development of the work unit's budget.
• Train, supervise, schedule, evaluate the performance of employees and other supervisory duties as appropriate for managing people.
• Perform related duties as assigned.

Knowledge, Skills, and Abilities

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Knowledge of:

• Principles and practices of supervision and training.

Ability to:

• Lead and motivate a diverse staff, set clear goals, delegate tasks effectively, and foster a positive and inclusive work environment.
• Resolve conflicts and mediate, negotiate, and exchange ideas, information, and opinions with employees, customers, or agencies; diffuse hostile situations respectfully and tactfully.

Recruiter Contact Information: Lila Luna - LSLuna@dmv.nv.gov

The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Benefits include:

• Health Insurance: Medical, dental, life, and disability insurance programs for employees and their dependents/family are offered through the Public Employees' Benefits Program (PEBP).

• Vacation: Accrual of three weeks of annual leave each year.

• Sick Leave: Accrual of three weeks of sick leave each year.

• Holidays: 12 paid holidays per year.

• Retirement: Participation in the Nevada Public Employees Retirement System (PERS). Employees do not contribute to Social Security but will contribute to PERS if their position is at 50% or more full-time equivalency. For more information on how PERS service may impact Social Security benefits, visit the SSA publication.

• Deferred Compensation: The State offers a voluntary Deferred Compensation Program.

• No Nevada state income tax.

• Public Service Loan Forgiveness: Eligible due to public sector employment.

• Longevity Payments Eligibility: Employees who have received a performance rating of "standard" or better and have completed eight (8) or more years of continuous service are eligible for longevity pay.

Additional benefits may apply to employees covered under a Collective Bargaining Agreement (CBA), depending on their designated bargaining unit. For more information, visit the Labor Relations Unit (LRU).

For more details about your rights and responsibilities as a State of Nevada employee, please review the State of Nevada Employee Handbook (PDF).

• State Holidays The holiday schedule for State employees is established by the Legislature.

The following are legal holidays:

January 1.............................................. New Years Day

Third Monday in January.................. Martin Luther King, Jr.s Birthday

Third Monday in February................ Washington's Birthday

Last Monday in May........................... Memorial Day

June 19................................................ Juneteenth Day

July 4.................................................... Independence Day

First Monday in September.............. Labor Day

Last Friday in October....................... Nevada Day

November 11........................................ Veterans Day

Fourth Thursday in November........ Thanksgiving Day

Friday following the Fourth Thursday in November...................... Family Day

December 25........................................ Christmas Day

When January 1, June 19, July 4, November 11, or December 25 falls on a Saturday, the preceding Friday is the observed legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Eligibility for holiday pay is covered by the provisions of NAC 284.255

01

Do you have three or more years of applicable experience as described in the job duties with a minimum of one year supervisor experience preferred, and graduation from high school or equivalent education?

• Yes
• No

02

In accordance with NRS 293.5045, the Department of Motor Vehicles, as a voter registration agency, shall not knowingly employ an individual in this class series who has been convicted of a felony involving theft and/or fraud. Are you willing to accept this condition of employment?

• Yes
• No

03

The Department of Motor Vehicles is required to comply with 49 CFR 1572.103 which provides that an agency involved in the issuance of Real ID Driver's Licenses shall not knowingly employ a person if they have been convicted of any of the felonies listed under this regulation. Are you willing to accept this condition of employment?

• Yes
• No

04

A valid drivers license is required at the time of appointment and as a condition of continuing employment. Can you meet this requirement?

• Yes
• No

Required Question

Employer State of Nevada (NV)

Address See Above for Agency Information

See Above for Posting Location, Nevada, 89701

Website https://nvjobs.nv.gov