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Supervisor

ABM Industries

Corvallis, OR

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JOB DETAILS
SALARY
$25–$30 Per Hour
SKILLS
Communication Skills, Concrete, Construction Inspection, Contract Requirements, Corrective Action, Cost Control, Customer Retention/Renewal, Customer Support/Service, Detail Oriented, Identify Issues, Inventory Management, Maintain Compliance, Organizational Skills, Polishing, Presentation/Verbal Skills, Project Planning, Project/Program Management, Quality Control, Quality Management, Quality Metrics, Regulatory Compliance, Resolve Customer Issues, Sales, Service Delivery, Time Management, Writing Skills
LOCATION
Corvallis, OR
POSTED
4 days ago

Overview

Responsible for the day-to-day operation and administrative activities at multiple buildings within the campus. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned buildings.

 

Pay: $25.00 - $30.00/hr based on experience.

The pay listed is the salary rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. 
  • Provide customer with information regarding additional services available at ABM. 
  • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. 
  • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. 
  • Inform Project Manager of status of work; identify potential issues and recommend appropriate action. 
  • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
  • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
  • Report accidents and property damage in an accurate and timely manner.

Qualifications

  • 1+ years of Supervisor experience
  • 1+ years of customer service experience
  • Working knowledge of janitorial equipment
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). 
  • Excellent follow-up and an eye for detail. 
  • Experience operating low-speed floor machines required
  • Experience operating high-speed floor machines/burnishers required
  • Experience with concrete polishing preferred
  • Carpet extraction experience required
  • Anticipates problems and proactively implements preventative action plans. 
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary. 
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environment. 
  • Understanding of the service industry practices, process and trends.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/