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Supervisor, Contact Center

WakeMed Health & Hospitals

Fuquay Varina, North Carolina

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JOB DETAILS
LOCATION
Fuquay Varina, North Carolina
POSTED
30+ days ago
Overview: The Supv, Contact Center of WakeMed Physician Practices contact center is responsible for overseeing daily operations by monitoring staffing levels to ensure timely response to call queues and random monitoring of call quality to ensure unsurpassed service is delivered as it relates to physician practice appointment scheduling and other patient inquiries. Conducts thorough and consistent orientation and evaluation of new employees and identifies opportunities to improve with ongoing training for existing employees. Identifies opportunities to refine the scheduling process to improve patient safety, customer satisfaction, and reduction in errors. Meets and collaborates with the leadership staff of the provider practices in which the contact center supports. Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Associate's Degree Preferred Experience: 4 Years Scheduling Required 2 Years Supervisory Preferred

About the Company

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WakeMed Health & Hospitals