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Client Services Jobs

Supervisor, Client Services

Cotality

Oklahoma City, Oklahoma

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JOB DETAILS
SKILLS
Business Administration, Coaching, Communication Skills, Customer Escalations, Customer Relations, Customer Service Management, Customer Support/Service, Ecosystems, Help Desk, Identify Issues, Information Systems/Technology IS/IT Administration, Interpersonal Skills, Leadership, Maintain Compliance, Mentoring, Metrics, Operational Audit, Operations, Operations Management, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Real Estate, Service Delivery, Service Level Agreement (SLA), Technical Leadership, Technical Operations, Technical Services Management, Technical Support
LOCATION
Oklahoma City, Oklahoma
POSTED
5 days ago
At Cotality, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:
Position Overview
We are seeking a dynamic Technical Services Supervisor to lead, coach, and inspire our technical support team. In this role, you will balance operational excellence with people development, ensuring our team consistently delivers high-quality technical assistance while hitting our performance metrics. You will be the driving force behind daily operations, the champion of our service standards, and a dedicated mentor to our technical associates.
Key ResponsibilitiesTeam Leadership & Operations
  • Daily Supervision: Oversee the day-to-day operations of the technical services team, ensuring smooth workflows, optimal performance, and high-quality service delivery.
  • Queue Management: Monitor incoming support queues and strategically coordinate team responses to maintain rapid, consistent, and accurate technical assistance.
  • SLA Compliance: Ensure strict adherence to Service Level Agreements (SLAs) and internal technical support standards.
  • Mentorship & Performance Management
  • Coaching & Guidance: Provide dedicated one-on-one coaching, technical guidance, and mentorship to associates to elevate their troubleshooting skills and service quality.
  • Professional Growth: Participate in performance reviews, deliver constructive feedback, and help team members map out their professional development and growth.
  • Metrics & Analytics: Utilize operational metrics to track team performance, identify knowledge gaps, and implement performance improvement plans when necessary.
  • Escalation & Client Relations
  • Escalation Point: Serve as the primary escalation point for complex technical issues and client inquiries, ensuring swift and satisfactory resolution.
  • Relationship Building: Foster and maintain strong relationships with clients, balancing technical expertise with exceptional customer service.
Job Qualifications:
  • Bachelor's degree in Information Technology, Business Administration, or related field required.
Education & Experience
  • Education: Bachelor's degree in Information Technology, Business Administration, or a closely related field preferred.
  • Leadership Experience: Proven experience in a supervisory or management role within a technical support or helpdesk environment.
  • Skills & Competencies
  • Technical Acumen: Strong foundational understanding of technical systems, infrastructure, and advanced troubleshooting methodologies.
  • People Management: Exceptional leadership skills with a proven track record of coaching, motivating, and driving engagement within a team.
  • Operational Drive: Demonstrated experience managing operational metrics, KPI tracking, and performance management.
  • Communication: Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into client-friendly language.

Annual Pay Range:
50,300 - 61,000 USD

Application Window:

This opportunity is expected to remain posted through the date identified below, subject to business needs.

Thrive with Cotality

At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.

Highlights, depending on role classification, include:
  • Time off: Generous PTO and 11 paid holidays, plus well

About the Company

C

Cotality

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