Supervisor Case Manager Long-term Care - Delaware

Highmark Inc

Working at Home, DE

JOB DETAILS
SKILLS
Analysis Skills, Assisted Living, Behavioral Health, Career Development, Case Management, Certified Case Manager (CCM), Clinical Medicine, Communication Skills, Computer Security, Content Management Systems (CMS), Corporate Policies, Data Analysis, Developmental Disabilities, Documentation, Documentation Review, English Language, Establish Priorities, Facebook, Federal Laws and Regulations, HIPAA (Health Insurance Portability and Accountability Act), HIV/AIDS (Acquired Immune Deficiency Syndrome), Health Insurance, Home Care, Hospice Care, Human Health, Identify Issues, Information/Data Security (InfoSec), Internet Security, Leadership, Legal Standards, Licensed Clinical Social Worker (LCSW), Licensed Practical Nurse/Licensed Vocational Nurse, LinkedIn, Long-Term Care, Managed Care, Microsoft Excel, Microsoft Outlook, Microsoft Word, Multitasking, National Committee for Quality Assurance (NCQA), Organizational Skills, People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Public Health, Quality Assurance, Quality Metrics, Registered Nurse (RN), Regulations, Regulatory Compliance, Requirements Management, Sales, Security Policy, Social Work, Staff Development, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Utilization Review Accreditation Commission (URAC), Willing to Travel, Word Processing, Work From Home, Writing Skills, YouTube
LOCATION
Working at Home, DE
POSTED
5 days ago

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Clinical Services

Supervisor Case Manager Long-term Care - Delaware

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Supervisor Case Manager Long-term Care - Delaware

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DE, Working at Home - Delaware

Company :

Highmark Inc.

Job Description :

JOB SUMMARY

This job manages a team of Case Managers charged with promoting quality member outcomes to optimize member benefits and to promote effective use of resources for members enrolled in DSHP Plus LTSS. Provides direct oversight to Case Managers, meets all of the requirements of a Case Manager and be able to assist in the day to day responsibilities of a Case Manager as needed. This is a full time community based position requiring frequent travel within the assigned territory in Delaware.

ESSENTIAL RESPONSIBILITIES

  • Manage a team of community based Case Managers.
  • Promote quality member outcomes to optimize member benefits and to promote effective use of resources.
  • Act as a role model to staff and assisting in the day to day activities as needed.
  • Ensure care is medically appropriate, high quality, and cost effective.
  • Conduct frequent ride-alongs and shadowing of Case Managers for hands on support, quality assurance, and to identify training opportunities.
  • Apply clinical knowledge to work with facilities and providers for care-coordination.
  • Participate in rounds with the Medical Director.
  • Review documentation and processes for consistent practice, and to identify opportunities for growth.
  • Initiate and implement process improvements.
  • Assist Case Managers in finding solutions to challenging situations and overcoming obstacles to meeting member's needs.
  • Identify and escalate issues appropriately.
  • Suggest new approaches to complex problems.
  • Ensure all staff achieve the minimal qualification of their position through ongoing staff development, counsel, individual and group education.
  • Ensure direct reports meet process and documentation in order to be compliant with regulatory agencies, including but not limited to: NCQA, URAC, CMS, DOH, and DOL.
  • Develop and implement modifications to ensure appropriate distribution of workload in compliance with Delaware Case Manager caseload requirements.
  • Recruit, select, orient, evaluate, counsel, and develop performance improvement plans; promote and terminate per corporate policy; and encourage career development and support of staff.
  • Adhere to all company, State and Federal requirements related to privacy practices, HIPAA, and quality performance standards.
  • Perform other duties as assigned/requested.

QUALIFICATIONS

Required

  • Bachelor"s degree in Social Work or in health, human, or education services and 3 years of experience in long-term care, home health, hospice, public health, or assisted living

Or

  • Master's degree in Social Work or in health, human, or education services and 1 year of experience in long-term care, home health, hospice, public health, or assisted living

Or

  • Registered Nurse or Licensed Practical Nurse and 2 years of experience in long-term care, home health, hospice, public health, or assisted living

Substitutions

  • Registered Nurse or Licensed Practical Nurse and 2 years of experience in long-term care, home health, hospice, public health, or assisted living in lieu of Bachelor"s degree

Preferred

  • Two years of supervisory or managerial experience.

  • Certified Case Manager (CCM)

  • Licensed Bachelors Social Worker (LBSW)

  • Licensed Masters Social Worker (LMSW)

Licensed Clinical Social Worker (LCSW)

  • Experience working with HIV/AIDS population

  • Experience working with behavioral health population

  • Experience working with developmental disabilities population

  • Two years in home clinical or case management experience

  • Medicare and Medicaid experience

  • Managed care experience

SKILLS

  • Leadership skills and be able to relate to all levels of

management and staff as well as individuals external to the corporation

  • Leadership, collaboration, and motivational skills
  • Ability to multi task and perform in a fast paced, and often intense environment
  • Excellent written and verbal communication skills
  • Ability to analyze data, measure outcomes and develop action plans
  • Team player that possesses strong analytical and organizational skill
  • The ability to prioritize work demands and meet deadlines
  • Proficiency in PC-based word processing and database documentation (Word, Excel, Internet, Outlook)
  • Reliable transportation daily to be able to travel within assigned territory
  • Ability to meet regulatory deadlines.
  • Has a dedicated home work space used only for business purposes and is able to comply with all telecommuter policies
  • Experience in geriatric special needs, behavioral health, home health
  • Understanding of the importance of cultural competency in addressing targeted populations.
  • Experience with electronic documentation system(s)
  • Experience with cost neutrality and budgeting

SCOPE OF RESPONSIBILITY

Does this role supervise/manage other employees?

Yes

WORK ENVIRONMENT

Is Travel Required?

Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$86,400.00

Pay Range Maximum:

$138,600.00

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

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Job Details

  • Job category Clinical Services
  • Position Type Full Time
  • Posted 06/02/2026
  • Location(s) DE, Working at Home - Delaware
  • Line of Business
  • Entity
  • Recruiter
  • Hiring Manager
  • Experience Level
  • Job Family Care/Case Management-HM
  • Req ID J281816

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Highmark Health is an independent licensee of the Blue Cross Blue Shield Association.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.

2026 Highmark Health. All Rights Reserved.

About the Company

H

Highmark Inc

Highmark provides millions of people with the security of quality health insurance

Our history of helping families and companies with their health insurance needs dates to the 1930s, when our predecessor companies were established to help Pennsylvania's residents pay for health care.

Highmark was created in 1996 by the consolidation of two Pennsylvania licensees of the Blue Cross and Blue Shield Association — Pennsylvania Blue Shield (now Highmark Blue Shield) and Blue Cross of Western Pennsylvania (now Highmark Blue Cross Blue Shield). We are now one of the largest health insurers in the United States.

Highmark's officers and board of directors set the company's strategic direction and corporate policies. They are guided by our mission, vision and values.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Healthcare Services
FOUNDED
1996
WEBSITE
https://www.highmark.com/hmk2/index.shtml