Supervisor Care Management

Role Overview: The Supervisor, Integrated Case Management, oversees the daily operations of the Case Management unit, providing clinical direction, guidance, and oversight of case management services.

Work Arrangement:

• Remote - Associate must reside in Michigan (MI)

Responsibilities:

• Provide daily oversight and clinical direction for the Case Management unit.
• Supervise and support staff conducting case management, care coordination, and screening activities.
• Monitor team performance, productivity, and quality to ensure compliance with organizational and regulatory standards
• Assist in the implementation and execution of departmental goals, workflows, and operational plans
• Serve as a resource to staff for clinical and operational guidance
• Ensure timely and accurate documentation, reporting, and case management activities
• Collaborate with internal teams and leadership to support member care and service delivery
• Identify opportunities for process improvement and support workflow efficiencies
• Participate in staff training, coaching, and performance management activities
• Support occasional field work alongside care managers and community-based staff

Education & Experience:

• Bachelor's of Science in Nursing with an unrestricted licensed Registered Nurse RN in MI required
• Master's degree in social work with a current, unrestricted MI LMSW or LCSW license
• 1 to 3 years of supervisory or field leadership experience
• 3 to 5 years of case management experience supporting care management in a clinical or managed care environment
• Designation of Certified Case Manager is preferred.

Licensure:

• Unrestricted licensed RN in MI license or Master's degree in social work with a current, unrestricted MI LMSW or LCSW license

Skills & Abilities:

• Strong clinical knowledge of case management and care coordination practices
• Leadership skills with the ability to coach, mentor, and develop staff
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and problem-solving skills
• Knowledge of healthcare regulations, standards, and compliance requirements
• Effective communication and interpersonal skills across cross-functional teams
• Ability to analyze workflows and implement process improvements
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint); Access a plus