Supervisor, Care Connection - Clinic Overhead - RHC Call Center (Full Time, Day Shift)

Located in a tight-knit community in Kings County, Adventist Health Hanford has been serving the Central Valley since 1965. We are comprised of a 173-bed hospital and many outpatient clinics with primary and specialty care services. Hanford residents are proud of their city''s historic charm and family-friendly atmosphere. Within an hour''s travel time, Yosemite, Sequoia and Kings Canyon National Parks can be enjoyed.

Job Summary:

Assumes responsibility for the daily performance of a team of the Care Connection Center ensuring productivity standards are being met on the service levels as well as all other associated metrics, data, and reporting.

Job Requirements:

Education and Work Experience:

• Bachelor's Degree or equivalent combination of education/related experience: Required
• Master''s Degree: Preferred
• Five years'' technical experience: Preferred

Essential Functions:

• Manages the daily performance of a team of Care Connection Center associates ensuring productivity standards are being met including: Key Performance Indicators, shrinkage, occupancy, attrition reduction and retention efforts, schedule adherence, and all other data/metrics.
• Monitors, coaches and provides specific feedback to associates to meet performance requirements including quality, productivity, attendance and related disciplinary issues for their teams.
• Resolves escalated customer concerns, consults with clients, and determines appropriate action, balancing superior service with fiscal responsibility.
• Conducts daily huddles and weekly team meetings to maintain timely communication on key operational issues while motivating and rewarding the proper behavior.
• Works with Human Performance to maintain consistent policies and procedures within the Care Connection Center including attendance, behavior, and performance discipline.
• Performs other job-related duties as assigned.

Organizational Requirements:

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God''s love by inspiring health, wholeness and hope.