Accreditation Standards, Behavioral Health, Canadian Mortgage and Housing Corporation (CMHC), Clinical Practices/Protocols, Clinical Study Publications, Clinical Support, Coaching, Communication Skills, Community and Social Services, Corrective Action, Documentation, Identify Issues, Interpersonal Skills, Leadership, Licensed Clinical Social Worker (LCSW), Medicaid, Onboarding, Operational Support, Operations, Operations Management, People Management, Performance Analysis, Problem Solving Skills, Quality Assurance, Quality Management, Regulatory Requirements, Risk Analysis, Safety Compliance, Service Delivery, Social Work, Team Lead/Manager, Team Player, Workplace Issues
The Supervisor, Behavioral Health provides frontline leadership and day-to-day supervision for staff within assigned behavioral health programs at Memorial Health. The Supervisor is responsible for ensuring that daily operations, service delivery, and documentation practices align with established clinical standards, regulatory requirements, and organizational policies. The Supervisor serves as the primary point of support and accountability for staff, reinforcing clinical expectations, supporting professional development, and addressing immediate operational and practice-related issues. Working under the direction of the Manager and in alignment with Clinical Director guidance, the Supervisor plays a critical role in maintaining consistent, high-quality services and supporting smooth daily operations across the behavioral health continuum.
Qualifications:
Education: · Bachelor’s degree required; Master’s degree in a behavioral health, social services, or related field preferred |
Licensure/Certification/Registry: · Licensure as a LCPC, LCSW, or equivalent is required and must be obtained within 6 months of hire. · CADC certification preferred. |
Experience: · Experience providing direct services in behavioral health and/or social services · Prior experience in a lead, charge, or supervisory role preferred · Experience working in regulated service environments (e.g., CMHC, Medicaid-funded services, accreditation standards) |
Other Knowledge/Skills/Abilities: · Understanding of behavioral health and/or social service services delivery and workflows · Ability to reinforce clinical, documentation, and regulatory standards in daily practice · Strong interpersonal, coaching, and communication skills · Ability to manage day-to-day operations and competing priorities · Attention to quality, safety, and compliance · Ability to identify issues and escalate appropriately · Team-oriented approach and ability to support staff engagement |
Responsibilities:
Daily Supervision & Operational Support
- Provide direct, day-to-day supervision of frontline staff within assigned programs
- Manage daily workflows, schedules, coverage, and assignments to ensure service continuity
- Address immediate operational issues impacting staff or service delivery
- Escalate complex operational or staffing concerns to the Manager as appropriate
Colleagues Support, Coaching & Performance Monitoring
- Support onboarding, orientation, and training of new colleagues
- Provide ongoing coaching, feedback, and guidance to colleagues regarding performance and expectations
- Reinforce accountability related to attendance, productivity, professionalism, and conduct
- Identify performance concerns and collaborate with the Manager on corrective action or development plans
Clinical & Practice Standards Reinforcement
- Reinforce adherence to established clinical standards, policies, and procedures
- Support implementation of supervision frameworks and clinical expectations established by Clinical Directors
- Serve as a resource to colleague on routine clinical, documentation, and practice-related questions
- Identify and escalate complex clinical concerns, ethical issues, or scope-of-practice questions
Quality, Safety & Compliance Support
- Monitor day-to-day compliance with documentation, service delivery, and practice standards
- Identify and report risks, incidents, or safety concerns in accordance with policy
- Participate in audits, reviews, and quality improvement activities as requested
- Support implementation of corrective actions and quality improvement initiatives at the team level
Team Coordination & Continuum of Care Support
- Support coordination of care and effective communication within and across teams
- Reinforce effective handoffs and transitions between programs or levels of service
- Ensure colleagues understand their role within the broader behavioral health continuum
- Promote trauma-informed, recovery-oriented, and culturally responsive practices in daily work
The intent of this job description is to provide a representative summary of the major duties and responsibilities perform by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.