Analysis Skills, Business Processes, Business Support, Channel Strategies, Coaching, Communication Skills, Continuous Improvement, Customer Acquisition, Customer Relations, Data Analysis, Detail Oriented, Documentation, Establish Priorities, Follow Through, High School Diploma, Identify Issues, Information Technology & Information Systems, Insurance, Leadership, Onboarding, Organizational Skills, People Management, Performance Analysis, Presentation/Verbal Skills, Process Improvement, Project/Program Coordination, Relationship Management, Reporting Skills, Sales Management, Service Delivery, Set Goals, Software Administration, System Operations, Systems Administration/Management, Systems Maintenance, Team Building, Team Player, Technical Leadership, Technical Operations, Technical Support, Time Management, Training/Teaching, Usability Engineering, User Interface/Experience (UI/UX), Willing to Travel, Work From Home, Writing Skills
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future."> Supervisor Agency Systems-Horace Mann-Plano, TX
Supervisor Agency Systems
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future.
Plano, TX
Horace Mann
We're motivated by the fact that educators take care of our children's future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
https://boards.greenhouse.io/horacemannservicecorporation
keywords: position summary,agency systems leadership,system administration & support,technology partnership & process improvement,training & communication,reporting & analytics,education,experience,skills,knowledge
Worksite Voluntary Distribution
$57,500.00 - $79,100.00/annually
Overview:
Horace Mann is seeking a collaborative and technology-focused Supervisor, Agency Systems to lead the support, administration, and continuous improvement of our agent-facing technology platforms. This role serves as a critical bridge between agents, operations, and Information Technology, ensuring our application systems provide exceptional user experience while supporting business objectives.
The ideal candidate combines leadership skills, technical aptitude, training expertise, and a passion for helping agents leverage technology effectively. This role will oversee Agency Systems staff while serving as a key partner in the evolution of agent technology solutions.
This role is hybrid with 3 days a week in the Plano, TX office.
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Responsibilities:
Agency Systems Leadership
- Lead, coach, and develop the Agency Systems team to ensure exceptional support and service delivery to agents.
- Establish priorities, monitor team performance, and ensure resources are aligned to meet business needs.
- Foster a culture of collaboration, accountability, and continuous improvement.
System Administration & Support
- Oversee the operation and administration of agent application systems, including:
- Electronic Application (E-App)
- Online Application System (OAS)
- NTAREP (Agent Portal)
- Future company-sponsored agent technologies
- Serve as a primary resource for system functionality, troubleshooting, and process guidance.
- Ensure systems support business objectives while delivering a positive agent experience.
Technology Partnership & Process Improvement
- Act as the primary liaison between Agency Operations and Information Technology for system maintenance, enhancements, and strategic improvements.
- Participate in meetings with IT teams to discuss technology updates, system functionality, and future development priorities.
- Support testing, implementation, and adoption of new technology solutions.
- Identify opportunities to improve system efficiency, usability, and agent satisfaction.
Training & Communication
- Create, maintain, and deliver training materials for agency systems and related technologies.
- Develop resources that support successful agent onboarding, training, and ongoing technology adoption.
- Ensure documentation remains current and reflects system updates and enhancements.
- Provide guidance and support for the NTAREP website and related resources.
Reporting & Analytics
- Create, maintain, and analyze reports related to system utilization, performance, and agent engagement.
- Provide insights and recommendations to leadership regarding system improvements and user adoption trends.
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Requirements:
Required
- High School Diploma or GED.
- 5+ years of experience supporting agent application systems, agency operations, or agent relations.
- Demonstrated leadership, coaching, and team development experience.
- Strong understanding of agent-facing technology platforms and business processes.
- Experience working collaboratively with Information Technology teams and business stakeholders.
Preferred
- College degree.
- Experience supporting electronic application platforms, agent portals, or similar insurance technology solutions.
- Experience developing training materials and conducting user training sessions.
Skills & Competencies
Leadership & Relationship Management
- Strong leadership and team development skills.
- Ability to build productive relationships across departments and stakeholder groups.
- Customer-focused mindset with a commitment to supporting agents and business partners.
Technical & Analytical Skills
- Strong aptitude for learning and supporting technology solutions.
- Ability to analyze data and develop meaningful reports.
- Experience troubleshooting system issues and supporting technology implementations.
Communication & Training
- Excellent written and verbal communication skills.
- Ability to explain technical concepts to diverse audiences.
- Strong presentation and training capabilities.
Organization & Execution
- Effective project coordination and prioritization skills.
- Ability to manage multiple initiatives and deadlines simultaneously.
- Strong attention to detail and follow-through.
Additional Information
- Remote work opportunity.
- Normal office environment.
- Ability to lift up to 10 pounds.
- Periodic travel may be required.
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