Do you thrive on bringing order to complexity and empowering others to do their best work? Are you someone who leads with empathy, builds trust across teams, and finds satisfaction in being the steady, organized force behind a high-performing group? If so, this role is for you.
As an Administrative Assistant Supervisor within Apple Services Engineering (ASE), you will lead a team of Administrative Assistants supporting the App Store organization - spanning Apps, Music, and Podcasts. You'll serve as a key partner to the Head of App Store, while overseeing the day-to-day effectiveness of your admin team across multiple sites. This is a highly collaborative, people-first leadership role that blends executive support, team management, and operational excellence in one of Apple's most dynamic and globally impactful organizations.
We're looking for a confident people manager and natural organizer - someone who can manage up, delegate thoughtfully, and scale a team's impact without losing sight of the individual. If you're a proactive, solutions-oriented leader who operates with the highest levels of integrity and discretion, we'd love to meet you.
The Administrative Assistant Supervisor plays a pivotal leadership role within the App Store organization. You will manage a team of Administrative Assistants across Apps, Music, and Podcasts - ensuring team members are supported in their growth, development, and day-to-day effectiveness across global offices.
Directly support the Head of App Store with executive calendar management, meeting coordination, and domestic and international travel arrangements
Lead, mentor, and develop a team of admins across multiple offices and time zones, acting as their primary resource for guidance, escalations, and career growth
Approve team time away and timecards, ensuring accurate and timely compliance
Partner with People Business Partners (PBP) on employee relations, leave of absence coordination, workplace accommodations, and staffing needs including hiring and contractor management
Delegate projects and work effectively, ensuring equitable distribution and ongoing skill development across the team
Facilitate team meetings, org-wide events, and leadership presentations - including delivering process or organizational updates to senior leadership
Lead site management responsibilities: office and floor planning, seat assignments, facilities coordination, building access, and equipment ordering
Manage budget and fiscal planning: process internal and external orders and ensure compliance with Apple finance policies including eApproval workflows
Serve as a backup resource across the broader ASE admin team as operational needs arise
3+ years of Administrative or Executive Assistant experience supporting senior or director-level leadership
1+ years of direct people management experience, including performance management and team development
Demonstrated ability to handle sensitive and confidential information with the utmost discretion and integrity
Strong organizational skills with exceptional attention to detail, accuracy, and follow-through
Ability to multitask and remain composed under pressure in a fast-paced, high-visibility environment
A Bachelor's degree, Associate's degree (AA), or equivalent practical experience
Strong presence and influence - a calming, professional voice capable of building relationships across Apple and acting as a polished representative for a senior organizational leader
Experience participating in calibration, TCP, or compensation review cycles
Familiarity with staffing and contracting workflows, including onboarding and offboarding processes
Experience managing employee relations matters, accommodations, and LOA processes in partnership with HR or a PBP
Proficiency with Apple tools including iCal, Keynote, Mail, eApproval, and other macOS-based systems
Experience with site management, space planning, or facilities coordination across multiple locations
Comfortable facilitating meetings, presenting process updates, and communicating organizational changes to leadership audiences
Curious, flexible, and a dedicated problem solver who thrives in ambiguity
Proficiency with Quip, Box, Confluence, or similar collaboration tools
Prior experience in a technology company or similarly fast-paced corporate environment
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad, and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music, and Apple Pay. And the same passion for innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it.
There’s a place here for every kind of brilliant. Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own. Learn more about working at Apple.