Supervisor, Administrative Assistant - Apple Services Engineering

Do you thrive on bringing order to complexity and empowering others to do their best work? Are you someone who leads with empathy, builds trust across teams, and finds satisfaction in being the steady, organized force behind a high-performing group? If so, this role is for you.

As an Administrative Assistant Supervisor within Apple Services Engineering (ASE), you will lead a team of Administrative Assistants supporting the App Store organization - spanning Apps, Music, and Podcasts. Youll serve as a key partner to the Head of App Store, while overseeing the day-to-day effectiveness of your admin team across multiple sites. This is a highly collaborative, people-first leadership role that blends executive support, team management, and operational excellence in one of Apples most dynamic and globally impactful organizations.

Were looking for a confident people manager and natural organizer - someone who can manage up, delegate thoughtfully, and scale a teams impact without losing sight of the individual. If youre a proactive, solutions-oriented leader who operates with the highest levels of integrity and discretion, wed love to meet you. The Administrative Assistant Supervisor plays a pivotal leadership role within the App Store organization. You will manage a team of Administrative Assistants across Apps, Music, and Podcasts - ensuring team members are supported in their growth, development, and day-to-day effectiveness across global offices.Directly support the Head of App Store with executive calendar management, meeting coordination, and domestic and international travel arrangements Lead, mentor, and develop a team of admins across multiple offices and time zones, acting as their primary resource for guidance, escalations, and career growth Approve team time away and timecards, ensuring accurate and timely compliance Partner with People Business Partners (PBP) on employee relations, leave of absence coordination, workplace accommodations, and staffing needs including hiring and contractor management Delegate projects and work effectively, ensuring equitable distribution and ongoing skill development across the team Facilitate team meetings, org-wide events, and leadership presentations - including delivering process or organizational updates to senior leadership Lead site management responsibilities: office and floor planning, seat assignments, facilities coordination, building access, and equipment ordering Manage budget and fiscal planning: process internal and external orders and ensure compliance with Apple finance policies including eApproval workflows Serve as a backup resource across the broader ASE admin team as operational needs arise3+ years of Administrative or Executive Assistant experience supporting senior or director-level leadership 1+ years of direct people management experience, including performance management and team development Demonstrated ability to handle sensitive and confidential information with the utmost discretion and integrity Strong organizational skills with exceptional attention to detail, accuracy, and follow-through Ability to multitask and remain composed under pressure in a fast-paced, high-visibility environment A Bachelors degree, Associates degree (AA), or equivalent practical experienceStrong presence and influence - a calming, professional voice capable of building relationships across Apple and acting as a polished representative for a senior organizational leader Experience participating in calibration, TCP, or compensation review cycles Familiarity with staffing and contracting workflows, including onboarding and offboarding processes Experience managing employee relations matters, accommodations, and LOA processes in partnership with HR or a PBP Proficiency with Apple tools including iCal, Keynote, Mail, eApproval, and other macOS-based systems Experience with site management, space planning, or facilities coordination across multiple locations Comfortable facilitating meetings, presenting process updates, and communicating organizational changes to leadership audiences Curious, flexible, and a dedicated problem solver who thrives in ambiguity Proficiency with Quip, Box, Confluence, or similar collaboration tools Prior experience in a technology company or similarly fast-paced corporate environment