The Access Center Supervisor provides leadership and operational oversight for the Central Scheduling and Referral/Authorization teams within the Access Center. This role is instrumental in driving performance, improving workflows, delivering a high-quality patient and clinician experience, and the financial stability of the organization. The Supervisor is responsible for supervising day-to-day operations, developing staff, monitoring work queues, and ensuring that scheduling and referral/authorization functions are completed accurately and in a timely manner.
The supervisor will provide guidance, mentorship, and oversight to the team, ensuring high-quality services are delivered to both patients and clinicians. The Supervisor works collaboratively with internal departments and leadership to identify opportunities for operational improvement and implement best practices to meet key performance indicators and organizational goals.
Duties & Responsibilities:
e
t availability and coverage. Report any staffing issues or concerns to the management team promptly,
ensuring appropriate action is taken to maintain workflow and productivity.
Requirements:
Education & Experience:
Associate degree required; bachelor’s degree preferred
5-7 years of experience in healthcare operations, including at least 2 years of supervisory or lead experience in scheduling, referrals, or authorization processing.
Experience working with EPIC preferred.
Licenses:
N/A
Certifications:
N/A
Knowledge, Skills, & Abilities:
Strong leadership and team management skills
Ability to effectively listen and communicate to/with patients and staff at all levels of the organization
Must have excellent presentation, communication, organizational, analytical, and time management skills.
Ability to review, analyze and explain insurance companies polices in relation to billing, referrals, and authorizations
Possesses strong planning and decision-making skills to effectively prioritize their work and adjust priorities based upon competing demands.
Possesses specialized level of knowledge and thorough understanding of the systems/applications/policies related to:
Microsoft 365 (formerly Microsoft Office)
EHRs - specifically Epic,
HIPAA
Medical and insurance terminology
Payer and/or Vendor portals
About Us:
Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.
:Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.