Supervising Applications Analyst - Airport

Supervising Applications Analyst - Airport

Salary

$153,535.20 - $186,928.56 Annually

Location

San Jose

Job Type

Full-Time

Job Number

202601683

DEPART

Airport

Opening Date

07/21/2026

Closing Date

8/14/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.

About the Department

About San José Mineta International Airport (SJC): Fly Simple

Fueled by a culture of innovation, San José Mineta International Airport (SJC) is the Bay Areas easiest and most dependable Airport due to its medium size, simple layout, temperate climate and location. SJC is located just minutes from downtown San José - the Bay Area's largest city and the Capital of Silicon Valley. SJC is a self-supporting enterprise owned and operated by the City of San José. SJC was rated California's top-performing airport for on-time departures by Cirium in 2024 and 2025. SJC currently offers nonstop service to more than 40 domestic and international destinations. The Airport's two fixed-base operators, as well as several corporate aviation tenants, serve the business aviation needs of Silicon Valley; corporate and general aviation traffic represents more than a quarter of aircraft operations at SJC. For more information and to connect with SJC on social media, visit flysanjose.com.

Position Duties

San José Mineta International Airport (SJC) is currently recruiting to fill one (1) Supervising Applications Analyst vacancy within the Airport Technology Services Section. The Supervising Applications Analyst leads a team of six IT professionals who are responsible for the delivery of enterprise application management and frontline technical support services within a complex, 24/7 aviation environment. Under general direction, this role is responsible for planning, implementing, enhancing, and maintaining mission-critical business systems that support airport administration, operations, and public safety functions. This includes operational and administrative platforms used across terminals, airfield operations, maintenance, finance, and other airport divisions. The position ensures system performance, user access management, upgrades, integrations, vendor coordination, cybersecurity compliance, and business continuity, minimizing downtime that could affect safety, security, or passenger experience.

The team Is responsible for application administration, network support, desktop services, troubleshooting, and end user assistance across administrative offices, terminals, and operational facilities. This position establishes service standards, monitors ticketing and performance metrics, oversees application lifecycle management, and ensures responsive support for airport staff, tenants, and partner agencies. Additionally, the position manages program budgets, directs funding allocation for software and infrastructure initiatives, negotiates vendor contracts, and tracks expenditures to deliver reliable, secure, and cost-effective technology services that support safe and efficient airport operations. The position also directs after hours, emergency service responses to equipment or system failures to serve the 24/7 needs of an organization. It serves as a key member of the Airport Emergency Operations Center for planning, policy, and execution of the Airport's IT response to incidents.

Key Responsibilities:

• Oversee day-to-day support for enterprise applications and management of their platforms; ensure high availability and reliability of applications; manage incident, problem, and service request processes; coordinate production support and escalation handling; monitor application health, uptime, integrations, and performance.
• Lead and mentor application support analysts and administrators; manage staffing, training, and performance reviews; build a culture of operational excellence and accountability.
• Act as escalation point for critical production issues, lead root cause analysis (RCA) efforts, drive permanent fixes and continuous improvement, coordinate communication during outages and major incidents.
• Oversee application deployments and production releases; ensure proper testing, rollback planning, and change approvals; minimize business disruption during upgrades and maintenance windows; coordinate with other Airport divisions.
• Partner with business leaders to understand operational needs; translate business requirements into support priorities; manage vendor relationships and third-party support contracts; provide status updates, reporting, and executive communication.
• Track SLA adherence and support metrics; develop dashboards and operational reporting; improve MTTR (Mean Time to Resolution) and service quality; identify automation opportunities to reduce manual support work; participates in work product review to validate correctness of solution and to provide feedback and mentorship to staff members.
• Review system architecture and scalability concerns; participate in disaster recovery and business continuity planning; guide modernization initiatives; provides recommendations for business process redesign and documentation as needed for new technology.
• Manage support budgets and licensing costs; evaluate support tools and managed service providers; negotiate vendor support agreements; plan capacity and operational spending.

Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Technology Use/Management - Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
• Planning - Acts to align own units goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other peoples ideas and thoughts.
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Coaching - Provides guidance, opportunities and motivation to develop and strengthen knowledge, skills, and competencies to improve employee's capabilities.
• Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in this classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay, which is included in the range below.

Supervising Applications Analyst salary range: $153,535.20 - $186,928.56

Minimum Qualifications

Education and Experience

A Bachelor's Degree from an accredited college or university in a relevant field AND five (5) years of increasingly responsible professional/ level experience. in computer applications, systems, networks, or telecommunications work, of which at least two (2) years include the responsibility for the development, implementation, and maintenance of major communications or computer systems.

Acceptable Substitution

Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis. Completion of a Masters Degree in a relevant field from an accredited college or university may be substituted for one year of the required two (2) years of experience include the responsibility for the development, implementation, and maintenance of major communications or computer systems.

Employment Eligibility

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. Candidates are required to satisfactorily complete and pass a fingerprint based Criminal History Records Check prior to being considered for a position in this class at the Airport. This Airport position requires a background check and a Transportation Security Administration (TSA) check. The candidate must be fingerprinted and qualify under all applicable TSA and Airport regulations.

Other Qualifications

Selection Process

The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. The application deadline is 11:59 PM on Friday, August 14, 2026.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Kit Kwan at KKwan@sjc.org.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the Citys benefits page for detailed information on coverage, cost, and dependent coverage.

For information on the City's Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks site to explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

01

What is the highest level of education you have completed?

• High School Diploma or the equivalent (GED)
• College (1 to 29 semester units/ 1 to 44 quarter units)
• College (30 to 59 semester units/ 45 to 89 quarter units)
• College (60 to 89 semester units/ 90 to 134 quarter units)
• College (90 to 119 semester units/ 135 to 179 quarter units)
• College (120 or more semester units/ 180 or more quarter units)
• Associates Degree
• Bachelors Degree
• Masters Degree
• Doctoral Degree
• Other
• None of the above

02

If you have a Bachelors degree or higher from an accredited college or university in a related field, please state the field of study and the issuing accredited college or university.

03

How many years of increasingly responsible professional level experience do you have in computer applications, systems, networks, and/or telecommunications work. Please Note: One year of Full-Time experience = 2080 Hours

• Fewer than five (5) years
• Five (5) years or more

04

Out of the experience in the above question, how many years of experience include responsibility for the development, implementation, and maintenance of major communications or computer systems?

• Fewer than two (2) years
• Two (2) years or more

05

An acceptable education substitution for the Supervising Applications Analyst position is additional years of increasingly responsible directly related work experience, which may be substituted for education on a year-for-year basis. If you meet the acceptable substitution, please describe your experience in the area listed above.

06

An acceptable experience substitution for the Supervising Applications Analyst position is completion of a Master's Degree in a relevant field from an accredited college or university which may be substituted for one year of the required two (2) years of experience of responsibility for the development, implementation, and maintenance of major communications or computer systems. If you meet the acceptable substitution, please state the field of study and the issuing accredited college or university.

07

Please describe your leadership and technical experience in IT operations, project management, and team management.

08

Please describe your top two projects managed. In more detail than is covered in a resume, provide details of each project's business purpose, number of users, scope of system, size of project team, length of project, outcomes, and at least two reference contacts.

Required Question

Employer City of San Jose

Address 200 E Santa Clara St

San Jose, California, 95113

Phone (408) 535-1285

Website https://www.sanjoseca.gov/