Summer Temporary Event Services Guest Services Representative Team Lead

Summer Temporary Event Services Guest Services Representative Team Lead 532042 Anchorage, Alaska, United States

On Campus Temporary Closing on: Aug 1 2026

Temporary Staff Grade 76 UAA VCAS Business Services

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Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. This position is a Temporary position at the University of Alaska Anchorage. Minimum hourly wage: $18.18. Prior customer service experience required. A minimum of 2 years of summer housing and office experience in a hotel front desk, or janitorial/custodial position is preferred.

Applicant must demonstrate record keeping or cash handling skills and be willing to complete other miscellaneous desk attendant skills as assigned and applicant must demonstrate willingness to be part of a team and to complete other miscellaneous duties as assigned. Applicant must serve on-call responsibilities [duty rotation] responding to facility issues and guest needs on a regular basis. Applicant must have the ability to work in a busy and hectic environment.

Applicant is expected to attend and some times lead regular scheduled staff meetings with interns. Perform various housekeeping and guest services desk attendant functions as needed and assigned by the Event Services Intern supervisors and Management team. Computer experience with MS Word, Excel, Google Docs, and email is preferred. Must be able to have a flexible schedule serving on different shifts including the ability to serve in an overnight shift.

Must be available for training dates demonstrating use of the conference database software used for guest reservations. Must be able to lift up to 50 pounds (with or without a reasonable accommodation). Demonstrated education and experience sufficient to perform the responsibilities of the position. Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest customer service, concierges, and housekeeping services.

This role involved comprehensive customer service responsibilities in desk services, reservations, and housekeeping including maintaining clean and organized conditions by: Removing trash, sweeping and mopping floors, cleaning windows, doors and other surfaces. Cleaning kitchen and bathrooms, and common spaced, sorting and organizing items on shelves, and distributing items, towels, amenities and hospitality items we provided.

Teams are responsible for preparing the residence halls and apartments for guest arrival. To thrive in this role the candidate will have the ability to work as part of a team. Ability to work at times with minimal supervision. Ability to make independent decisions and judgements and accept management directions. Ability to work in a fast paces environment with effective communication skills both written and verbal will be necessary.

Applicant must be available to work & complete the entire job assignment employment period in order to receive discounted student housing benefit of shared, same gender apartment housing for the summer. The $3,000 value of housing cost is discounted to $650 and is for the entire summer employment period including interim periods. To qualify for this benefit, applicant must also qualify for student summer housing with UAA and follow all Residence Life policies related to summer housing and campus living.

If the position is vacated early, the entire housing costs may be evoked and fees assessed to equal to the summer sessions (including interim periods) housing cost.

Job Summary

Campus Services works with multiple conference groups and visiting guests each summer. Event Services provides housing accommodations within the (3) Residence Halls for short term guest stays, and MAC/Templewood Apartments for long term guest stays. The Team Lead plays a vital role in delivering exceptional customer service across desk services, reservations, and housekeeping.

Responsibilities

• Prepare residence halls and apartments for guest arrivals, ensuring all areas are thoroughly cleaned and well-organized.
• Perform various housekeeping and guest services desk attendant functions as needed and assigned by the Event Services Intern supervisors and Management team.
• Serve on-call responsibilities responding to facility issues and guest needs on a regular basis.
• Work in a busy and hectic environment with effective communication skills both written and verbal.
• Attend and sometimes lead regular scheduled staff meetings with interns.
• Complete other miscellaneous duties as assigned.

Requirements

• Prior customer service experience required.
• A minimum of 2 years of summer housing and office experience in a hotel front desk, or janitorial/custodial position is preferred.
• Ability to work in a fast-paced environment with effective communication skills both written and verbal.
• Ability to make independent decisions and judgements and accept management directions.
• Ability to work at times with minimal supervision.
• Ability to lift up to 50 pounds (with or without a reasonable accommodation).
• Demonstrated education and experience sufficient to perform the responsibilities of the position.
• Preference will be given to candidates with experience living in college residence halls, conferencing related activities, as well as any previous hospitality industry experience in the areas of guest customer service, concierges, and housekeeping services.

Preferred Qualifications

• A 2-year Housing Summer Experience, with a combination of education and experience which clearly demonstrates the skills and abilities necessary to accomplish the essential functions of the job.
• May require a current valid drivers license, must meet UA safe driving requirements.
• Must undergo a criminal history background check.
• FERPA certification or certification completion within 30 days of the job start date.
• Title IX certification or certification completion within 30 days of the job start date.
• Behavior Based Safety (BBS) certification or certification completion within 30 days of the job start date.
• Workplace Harassment Prevention certification or certification completion within 30 days of the job start date.
• Protecting Payment Card Information training (annual training).

Position Details

• This position is located at the University of Alaska Anchorage campus in Anchorage.
• New hires will be placed on the UA Temporary Salary Schedule, Grade 76 (starting salary $18.18/hour), based on education and experience.
• Please attach a resume, cover letter, and the names and contact information (email address and phone number) for three (3) professional references with your application.
• Applications will be reviewed on a rolling basis until a successful candidate is identified.
• Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.

Equal Opportunity Employer

The University of Alaska (UA) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.

Background Check

Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.

Annual Security and Fire Safety Report

The University of Alaska (UA) publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus.

The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.

Access to the reports is available at: UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or police@uaa.alaska.edu / 907-786-1214 or uaa_deanofstudents@alaska.edu. UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or uaf-orca@alaska.edu. UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing uas.clery@alaska.edu.