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Summer 2026 Employee Products & Experience Designer Intern

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS
JOB TYPE
Intern, Full-time
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Blueprints, Communication Skills, Cross-Functional, Customer Support/Service, Establish Priorities, Mentoring, Multiplatform/Cross-Platform, Network Connectivity, Organizational Development/Management, Organizational Psychology, Product Design, Qualitative Research, Research Skills, ServiceNow, Storytelling, Usability Engineering, User Experience Design (UXD), Visual Communication, Wireless Communications, Writing Skills
LOCATION
Bellevue, WA
POSTED
30+ days ago
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Get hands-on experience, training-and a leg up on a bright future.

Learn. Achieve. Build a career.

T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and redefining the status quo with a team that has your back every step of the way!

This is an 11-week paid learning experience during which you'll be able to connect and network with other interns and leaders within the company. We invite you to come innovate with mentors who will challenge you to develop meaningful skills. You'll contribute your creativity and outstanding ideas, while working alongside T-Mobile employees. We'll give you hands-on projects and the chance to create an immediate impact.

What It's Like
The Employee Products & Experience team designs and orchestrates end-to-end employee lifecycle journeys that build trust, clarity, and momentum from Join through Beyond.

We identify systemic friction across platforms like Workday, ServiceNow, UKG, and internal tools, and translate employee insights into scalable, human-centered product solutions.

By embedding governance, AI-enabled personalization, and lifecycle measurement into our operating model, we ensure experiences are not only seamless but sustainable at enterprise scale.

We partner across HR, IT, TA, and Communications to align strategy, simplify complexity, and deliver a unified "one front door" experience for employees.

Our work strengthens retention, accelerates performance, reduces operational inefficiency, and elevates T-Mobile's ability to inspire bold careers while unleashing Uncarrier culture.
What You'll Do
The Experience Design Intern will conduct structured research and discovery, including interviews and workshops, to uncover both explicit pain points and latent employee needs across lifecycle journeys.

They will map current-state journeys, identify friction and breakdown points, and define high-impact "moments that matter" across personas.

Through rigorous pain point analysis, they will cluster friction themes, quantify impact, and connect root causes to system and process gaps.

The intern will design future-state journey blueprints that translate insights into prioritized opportunity areas aligned to business and human impact.

Finally, they will synthesize complex findings into clear visual artifacts and executive-ready narratives that drive informed decision-making and product prioritization.
Key Responsibilities
Conduct qualitative and quantitative research - including interviews and workshops - to uncover explicit and latent employee needs across lifecycle journeys.
Map current-state employee journeys, identify friction points and breakdowns, and define high-impact "moments that matter" across personas.
Analyze and cluster pain points, quantify impact where possible, and connect root causes to underlying systems and process gaps.
Design future-state journey blueprints that translate insights into prioritized experience improvement opportunities.
Synthesize research findings into clear, executive-ready storytelling artifacts that drive product decisions and cross-functional alignment.

What It Takes
Master's degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field.
Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts.
Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations.
Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact.
Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms.
Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling.
Curiosity about AI-enabled personalization, workflow automation, and digital employee platforms.
Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences.

Minimum Qualifications

At least 18 years of age
Legally authorized to work in the United States
Must be actively enrolled in a Bachelors or Graduate degree program
Employees of T-Mobile or Metro by T-Mobile are ineligible for Internships

Employer does not sponsor work visas for this position. Note that this also applies to individuals who are students in F-1 status who desire sponsorship after they complete their education.

Relocation assistance may be provided to program participants who reside more than 50 miles from the internship location.

Intern wages range from $26/hour to $47/hour. The successful candidate's actual pay will be based on education/STEM vs non-STEM designation.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

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T-Mobile USA, Inc