SUMMER 2026 Conference Services Assistant

THIS POSITION IS ONLY FOR THE SUMMER 2026

Position Dates:May 7 - August 25, 2026

Position Overview

The Summer Conference Services Assistant serves as a primary point of contact for summer camp staff and guests, providing front-line customer service and operational support across campus during the summer conference season.

Qualifications

• Positive, professional attitude with a willingness to learn and serve
• Strong customer service skills; prior experience preferred
• Familiarity with Covenant College or willingness to learn campus operations quickly
• Demonstrated leadership, organizational, and interpersonal skills
• Ability to work independently as well as collaboratively within a team
• Clear and courteous communication skills

Physical Requirements

• Ability to stand for extended periods of time
• Ability to stoop, bend, and move throughout campus facilities
• Ability to lift and carry items weighing 25-50 lbs as needed

Key Responsibilities

• Serve as the primary point of contact for summer camp staff and guests at the Scots Desk (referred to as the Conference Desk during the summer)
• Check guests in and out and assist with questions, concerns, and time-sensitive issues
• Respond appropriately to guest-related concerns and emergencies, escalating when necessary
• Monitor and help ensure proper use of campus facilities, including classrooms, residence halls, dining hall, gym, and athletic fields
• Support conference operations through assignments with Facilities, Gym, Pool/Paintball, and Parking teams
• Follow all operational procedures and seek clarification when instructions are unclear
• Adhere to and help enforce all safety protocols and required trainings
• Work a rotating schedule, including mornings, afternoons, evenings, and weekends
• Perform other duties as assigned to support conference operations

Work Habits (Aligned with Covenant College Core Values)

Covenant College expects staff members to demonstrate the following professional habits:

• Perform work with excellence, diligence, and faithfulness
• Take ownership and responsibility for assigned duties
• Maintain punctuality and reliability
• Dress professionally and appropriately for the role
• Offer constructive suggestions when appropriate
• Communicate openly, honestly, and respectfully, seeking resolution in accordance with College policies and procedures

Work Environment

This position operates in a professional office and campus environment and routinely uses standard office equipment, including computers and phones.

Physical Demands

• Sitting: Remaining in a seated position for extended periods
• Lifting: Raising or lowering objects weighing up to 50 lbs
• Manual Dexterity: Frequent use of hands and fingers
• Communication: Frequent verbal communication with guests, staff, and supervisors