SUD Supervisor I, Overnight - NCSH Residential

HealthRIGHT 360

Escondido, CA

JOB DETAILS
SKILLS
Auditing, Behavioral Health, Best Practices, CPR Certification, Case Management, Coaching, Communication Skills, Community and Social Services, Contract Requirements, Criminal Justice, Crisis Intervention, Customer Service Evaluation, Customer Support/Service, Documentation, Emergency Response, First Aid, Healthcare, High School Diploma, Interpersonal Skills, Legal, Maintain Compliance, Medical Office Administration, Nonprofit, Outpatient Care, People Management, Performance Analysis, Performance Reviews, Philosophy, Psychiatry and Mental Health, Regulatory Compliance, Regulatory Requirements, Relationship Management, Requirements Management, Safety/Work Safety, Schedule Development, Service Delivery, Team Lead/Manager, Time Management, Training/Teaching, Treatment Plan
LOCATION
Escondido, CA
POSTED
30+ days ago

JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. North County Serenity House (NCSH), a residential program of HealthRIGHT 360, was founded in 1966 to provide substance use disorder services in the community. NCSH provides a gender-responsive and trauma-informed environment, using evidence-based and best practices that recognize and account for the role that trauma frequently plays in substance use and criminal histories of women. For clients with co-occurring mental illness, we provide integrated substance use and mental health services which treat both conditions as primary. Our residential facility serves up to 120 women (with capacity for up to 20 children under 5 years of age) seeking recovery from substance use disorders. The Overnight SUD Supervisor leads and supervises a team of professionals to ensure the delivery of quality client care. This role contributes to maintaining a positive and supportive environment for our clients and ensures that staff meet the organization\u2019s goals in alignment with HealthRIGHT 360\u2019s philosophy, mission, values, policies, and objectives. The Overnight SUD Supervisor is responsible for overseeing client care, which includes staff scheduling, managing relationships with outside agencies, and performing other assigned tasks. Additionally, the role supports daily activities essential to incorporating the organization\u2019s mission and values into our service delivery. KEY RESPONSIBILITIES People Supervision\u2022 Supervise, train, and guide direct service staff such as SUD Counselors and Client Safety Navigators, and/or assigned.\u2022 Assist management with interviews, selection, hires, and terminations. \u2022 Ensure that all direct reports are in compliance with the organization\u2019s policies, procedures, position expectations and performance goals, and contractual requirements.\u2022 Provide ongoing feedback, coaching, support, and conduct formal performance evaluations in a timely manner.\u2022 Deliver and arrange training and resources to ensure that direct reports are successful in their roles.\u2022 Ensure proper coverage of the program by managing work schedules and approving time away from work.\u2022 Deliver all communications necessary to all team members to remain current with HealthRIGHT 360\u2019s policies and procedures and to inform them of quality-of-care concerns.\u2022 Maintain open communication with the manager concerning employee matters/needs, client assignment, workload distribution across the team, and seek consultation when needed.\u2022 Address interpersonal or team conflicts promptly and diplomatically to maintain a positive work environment.\u2022 Lead weekly staff meetings to discuss program updates, issues, policies, and procedures.Treatment Oversight\u2022 Ensure that overnight staff remain alert and awake at the entire overnight shift.\u2022 Assign clients to staff\u2019s caseload.\u2022 Ensure that all treatment service plans and activities are executed in keeping with the organization\u2019s values, mission, vision, and strategy.\u2022 Facilitate and assist with client case conferences as applicable.\u2022 Ensure that staff provide strengths-based, trauma-informed, and culturally competent services in an ethical and legal manner.\u2022 Ensure safety and security of the program and mediate client grievances.\u2022 Respond to emergencies, outstanding crisis, or events as needed, including during holidays, weekends, and afterhours.\u2022 Ensure that all direct reports submit documentation in accordance with program requirements and in compliance with all regulatory requirements and agency\u2019s policies and procedures. This includes timeliness of documentation with progress notes being completed no later than the following business day, assessments, treatment plans, and discharges occurring on time.\u2022 Perform regular audits to ensure contract compliance.Direct Service\u2022 Provide services within the scope of practice, which may include crisis intervention, assessments, individual and group counseling, case conferences, educational groups, and treatment plans as assigned.\u2022 Assume ownership for any crisis as it relates to service delivery and see it through to completion.\u2022 Maintain documentation of services provided in accordance with HealthRIGHT 360\u2019s policies and procedures to satisfy internal and external evaluating requirements.\u2022 Monitor and ensure the safety and well-being of all clients in the facility during overnight hours.\u2022 Safely and efficiently transport clients to designated locations during emergency situations and as needed.Administration and Other Duties\u2022 Work different shifts to maintain knowledge of all aspects of the program.\u2022 Develop and maintain training-related workflows and procedures.\u2022 Actively participate in assigned supervision, agency, and team meetings.\u2022 Participate in training opportunities and complete assigned training in a timely manner.\u2022 Maintain compliance with credential requirements.And perform other duties as assigned. QUALIFICATIONSEducation, Certification, Licensure, Experience\u2022 High school diploma or equivalent required. Bachelor\u2019s degree preferred.\u2022 Option I: Registration as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).At least 1 year\u2019s experience providing supervision to direct service providers, preferably in a non-profit organization or comparable agencies with similar client populations.\u2022 Option II:Certification as a Substance Use Disorder Counselor from an accredited California agency (CCAPP, CAADE, CADTP).\u2022 Experience with efficient and effective treatment and management of clients with co-occurring disorders.\u2022 Experience providing trauma-informed services.\u2022 Valid First Aid and CPR certification or ability to obtain within 30 days of hire.\u2022 Valid California Driver\u2019s License and access to registered and insured transportation.

About the Company

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HealthRIGHT 360