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Substitute Counseling Assistant (Short-Term/Temporary)

Cuesta College

San Luis Obispo, CA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Brochures, Calendar Management, Collective Bargaining, Communication Skills, Computer Terminals, Customer Support/Service, Data Quality, Database Management Software/Systems (DBMS), Dental Insurance, Driver's License, English Language, Flyers, High School Diploma, Higher Education, Information Technology & Information Systems, Insurance, Interpret Regulations, Keyboards, Learning Disabilities, Lift/Move 25 Pounds, Manual Dexterity, Multilingual, Office Equipment, Office Management, Organizational Skills, PC (Personal Computer) Systems, Prepare Correspondence, Presentation/Verbal Skills, Regulations, Schedule Development, Spanish Language, Spreadsheets, Staff Policies, Student Services, Telephone Skills, Training/Teaching, University/School Policies, University/School Regulations, Vision Plan, Word Processing, Word Processors
LOCATION
San Luis Obispo, CA
POSTED
Today
Salary: $23.34 Hourly
Location : San Luis Obispo Campus, CA
Job Type: Full-Time
Job Number: FY2526-00138
Division: Student Success & Support Programs
Department: Counseling Services
Opening Date: 03/24/2026
Closing Date: 9/4/2026 11:59 PM Pacific

Job Description Summary
This is a recruitment for a short-term/temporary position. 40 hours per week. M-F (8am-5pm)
DEFINITION

Under general supervision of a Student Services Dean or Director, perform a variety of clerical duties involved in scheduling counseling appointments, provide a welcoming presence, organize and manage the Counseling Department scheduling and check in area, assist in the implementation of the Student Support and Success Program core activities, and perform other related duties as required.

DISTINGUISHING CHARACTERISTICS

The Counseling Assistant is distinguished from other classes in that the incumbent is responsible for running a high volume office that carries out Student Support and Success Program core activities, performs clerical duties related to scheduling appointments and providing assistance with departmental activities and events, which requires knowledge of college and statewide regulations, and the ability to give accurate information to students utilizing independent judgment in a variety of situations which require tact, discretion, and courtesy.

Incumbents in this position support student learning outcomes and institutional effectiveness by creating an office environment that allows students, staff and faculty to conduct District business in an effective and efficient manner thus increasing the access and success of students.

Essential Functions & Qualifications
As a substitute until the permanent position is filled, the job duties may be a subset of the below essential functions.

ESSENTIAL FUNCTIONS

Greet and work with the public, students, and college staff as they seek to access counseling and orientation services;
  • Disseminate information about counseling and orientation services;
  • Interpret college policies and procedures and provide instruction to the public, students, faculty, and staff as related to counseling and orientation services;
  • Prepare correspondence, labels, flyers, brochures, and notices as necessary;
  • Assist in development of outreach on and off campus to increase the awareness of counseling and orientation services;
  • Answer multiple phone lines and assist caller or forward as appropriate;
  • Receive email inquiries regarding appointments and reply or forward as appropriate;
  • Open and classify incoming mail and other information;
  • Schedule student appointments using department established scheduling software;
  • Provide students with appointment reminders by utilizing the appointment reminder functions of scheduling software or by another method deemed appropriate;
  • Create and maintain calendars, schedules, and other functions of department established scheduling software;
  • Provide chair, dean, and/or director with reports from scheduling and tracking software;
  • Prepare student files (records and transcripts) in preparation for student appointments with counselors;
  • Update, notes, contact records, and other student tracking data in scheduling software and student information system;
  • Maintain referral list of on and off campus support services;
  • Recruit, orient, train, and oversee student employees;
  • Work independently with a minimum of supervision;
  • Assist with counseling, orientation, and student success activities;
  • Communicate effectively orally and in writing;
  • Process forms, as needed, distributing to appropriate departments;
  • Maintain accuracy of information through attendance at staff meetings and workshops;
  • Participate in IPPR Process;
  • Assist counseling department faculty and staff with clerical tasks; and
  • Perform other related duties as required
QUALIFICATIONS
Education:

Required
  • Graduation from high school or equivalent;
Preferred
  • Associate Degree;
  • Bilingual in English and Spanish (oral and written).
Experience:

Required
  • Two years increasingly responsible clerical experience including daily contact with the general public.
Preferred
  • Previous student support position in secondary or higher education setting.
Knowledge of:
  • Office management techniques and organizational skills;
  • Current technologies, personal computer, and associated office software such as word processing, spreadsheet, presentation, and/or database software;
  • Correct usage of English, grammar, spelling, punctuation, and vocabulary; and
  • District policies and procedures.
Ability to:
  • Understand, interpret, and apply laws, regulations, policies, guidelines and procedures;
  • Maintain confidentiality;
  • Operate a word processor, computer terminal and file scanner;
  • Work independently with minimal supervision;
  • Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
  • Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
Physical ability to:
  • Establish and maintain cooperative working relationships with those contacted in the performance of duties; and
  • Demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students and of staff and students with physical and learning disabilities.
Physical ability to:
  • Read and comprehend printed matter and text and data on computer monitors;
  • Communicate intelligibly and effectively via speech, telephone, written correspondence, and/or email;
  • Sit or stand for extended periods of time;
  • Lift and/or carry 25 pounds; and
  • Exert manual dexterity sufficient for keyboard and other office equipment operation.
License and Certificates (current within the last year or must be continuously current):

Required
  • Valid driver's license and eligible to obtain California driver's license upon hire

Additional Information
This is a recruitment for a short-term/temporary position. 40 hours per week. M-F (8am-5pm)

Interview Process Information
Selected applicants will be contacted for an interview.
TO: New Employees

FROM: Human Resources

SUBJECT: Benefits for Classified & Management Employees

Cuesta College's Benefits website:

Employees who work half-time or more are entitled to receive fringe benefits. The fringe allocation is money from the District to help cover the cost of insurance. Employees working half-time or more are eligible to participate in the District's medical, dental and vision insurance.

Employees with a work assignment of 50% to 74% of full time will receive one-half of the above stated fringe allocation.

If your insurance rate exceeds your fringe allocation, the balance will be deducted from your monthly payroll check. If the insurance plans selected cost less than the fringe allocation, any excess amount will be returned to the District. For more information about how fringe benefits are determined please refer to the collective bargaining agreement between SLO Community College District and Cuesta College Classified United Employees (CCCUE) or the Board of Trustees policy regarding management employees.

If you have any questions, please contact Human Resources at 805-546-3129 or hr@cuesta.edu.
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We endeavor to foster a just and inclusive campus culture here at Cuesta College. Please tell us about your experiences with inclusion as it relates to your career or some other aspect of your work? If you have not had direct experience in this area, please tell us about your aspirations. We welcome learning about your areas of challenge or growth and success.
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About the Company

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Cuesta College