Full-Time Subaru Warranty Administrator
Position Summary
We are seeking a detail-oriented and highly organized Subaru Warranty Administrator to manage all warranty claims processing and warranty-related administrative functions for our dealership. The ideal candidate will have dealership experience, strong knowledge of Subaru policies and procedures, and a commitment to accuracy, compliance, and timely submissions.
Key Responsibilities
- Process and submit all Subaru warranty claims accurately and within manufacturer timelines
- Review and audit repair orders to ensure proper documentation, labor operations, and coding
- Verify technician stories, causal parts, and required attachments prior to claim submission
- Monitor claim status and resolve rejected or pending claims promptly
- Reconcile warranty receivables and maintain clean schedules
- Track warranty parts returns and ensure compliance with Subaru retention policies
- Maintain up-to-date knowledge of Subaru warranty policies, recalls, campaigns, and service bulletins
- Work closely with Service Advisors, Technicians, Parts Department, and Management to ensure proper claim documentation
- Prepare and submit warranty cancellations, adjustments, and goodwill claims as needed
- Assist with internal and manufacturer warranty audits
- Maintain organized digital and physical warranty files in accordance with compliance standards
Qualifications
- Previous automotive dealership warranty administration experience required
- Previous Subaru warranty experience is strongly preferred
- Experience with CDK dealership management system is strongly preferred
- Mechanical knowledge or prior automotive service experience is a significant plus
- Strong understanding of manufacturer warranty guidelines and claim submission systems
- Excellent attention to detail and organizational skills
- Ability to manage deadlines and prioritize workload
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- High school diploma or equivalent (college coursework in accounting or business preferred)