Studio Sales Manager

Chapter Aesthetic Studio

Fargo, ND

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Budgeting, Business-to-Business (B2B), Clinical Practices/Protocols, Clinical Support, Coaching, Communication Skills, Consultative Sales, Consulting, Consumer Branding, Customer Relationship Management (CRM) Systems, Dental Ceramics, Fast Food, Finance Software, Healthcare, Healthcare Providers, Insurance Documentation, Leadership, Metrics, Mine Management, Needs Assessment, Operations Management, Organizational Skills, Performance Management, RSVP (Reservation Protocol), Retail, Revenue Growth, Sales, Sales Management, Sales Promotions, Strategic Planning, Talent Management, Urgent Care

LOCATION

Fargo, ND

POSTED

Today

Job Summary: Our Fargo studio is growing, and we are adding a Studio Sales Manager to help support our guest experience team. This position is responsible for driving studio revenue performance and leading a high-performing sales team. This is a hands-on leadership role that includes direct involvement of the guest journey playing a pivotal role in guest consultations by performing scans and needs assessments and earning a "yes" from the guest during a visit.

This role operates in close partnership with the Studio Director, who leads overall budget achievement and holds ultimate responsibility for Studio performance. The Studio Sales Manager is accountable for the sales performance of the Guest Service Sales Specialists, ensuring alignment between sales execution resulting in package sales, membership conversion, and financing applications.

Job Type: Full-Time

Salary: $50K+ depending on experience - plus eligibility for monthly incentive pay

Sales Responsibilities

Promote long-term guest satisfaction and engagement that results in studio success through driving package sales, membership conversion, and Yes Today.

Support Studio Director with outreach efforts to lapsed guests, promotional opportunities, outstanding membership credits, etc.

Work in partnership with the Studio Director to identify underperforming metrics and develop strategies that drive top-line sales growth

Work with Studio Director and Operations Manager to create in-studio promotions to sell through overstocked items, products close to expiry, etc.

Coordinate sales and product training efforts to support improved team performance

Create internal contests to drive team results

Manage Alle to mine for guest recall or promotional opportunities that drive topline sales

Manage the Wendy column to ensure it is always readily available.

Appointment book oversight - mining for efficiencies, opportunities, etc.

Eventing Responsibilities

Plan and execute in-studio events that deliver on ideal guest outcomes and sales goals

Drive RSVP's and attendance

Collaborate with Studio Director and Operations Manager to create experience stations, effective sales verbiage, B&A's, etc.

Initiate business to business relationships and co-events

Guest Experience Responsibilities

Create quarterly Guest Care Coordinator schedule under the direction and approval of the Studio Director

Support exceptional guest experience by coaching and developing Guest Care Coordinators to proper CARES execution, initiating studio tours, allowing new guests to feel welcomed and comfortable in the studio

Perform consults, skin analysis, and effective needs assessments

Perform strong hand-offs with clinical providers to ensure seamless communication on findings, guest goals, and latent needs

Guest Financing Responsibilities

Treat sheet distribution includes introduction to payment options and engagement in QR Code

Partner with clinical providers in treatment rooms to effectively explain payment plans to drive guest engagement and superior studio performance

Own guest service introduction to financing, pre-appointment financing links, appropriate verbiage, and effective explanation of benefits and financial breakdown

Team Leadership and Development

Daily leadership, oversight, and development of Guest Care Coordinators

Execute monthly 1:1's in partnership with Studio Director

Recruit, train, and develop high performing team focused on sales excellence and guest experience

Foster a positive, accountable, and results-driven team culture

Address performance gaps proactively while recognizing and developing top talent

What We're Looking For

2-3 years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
Proven success driving revenue growth and leading high-performing teams
Strong consultative sales and relationship-building skills
Excellent communication, leadership, and organizational abilities
Experience with CRM systems, scheduling, and operational management preferred
Passion for aesthetics, wellness, and delivering exceptional guest experiences

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG - The Aspen Group, we're redefining the guest experience-making confidence accessible, care personalized and results remarkable.

Ready to be the reason someone feels amazing today?
Apply now and start your best Chapter yet.

TAG - The Aspen Group was built on the simple idea of bringing better healthcare to more people. The independent healthcare practices TAG supports, operate more than 1,300 locations in 45 states through its six consumer healthcare brands: Aspen Dental®, ClearChoice Dental Implant Centers®, WellNow Urgent Care®, Chapter Aesthetic Studio, and AZPetVet. Combined, the practices serve more than 35,000 patients a day and more than 8 million patients each year. TAG is headquartered at 800 W. Fulton Market in Chicago. For more information, visit teamtag.com.

TAG-The Aspen Group, its affiliates, related companies and supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Salary: $50K+ depending on experience - plus eligibility for monthly incentive pay

Studio Sales Manager

Chapter Aesthetic Studio

Fargo, ND

About the Company

Chapter Aesthetic Studio

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