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Studio Manager-Charlotte Waverly

OVME

Charlotte, NC

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JOB DETAILS
SKILLS
Business Growth, Communication Skills, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer Support/Service, Financial Operations, Interpersonal Skills, Inventory Levels, Inventory Management, Leadership, Licensing, Maintain Compliance, Marketing Strategy, Medical Assistance, Medical Products, Multitasking, Operations, Operations Management, Operations Processes, Organizational Skills, Patient Care, People Management, Performance Analysis, Performance Metrics, Policy Implementation, Presentation/Verbal Skills, Privacy Regulations, Procedure Implementation, Productivity Management, Promotional Strategy, Regulatory Compliance, Reporting Skills, Retail, Safety Standards, Safety/Work Safety, Sales Management, Service Delivery, Social Media, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Charlotte, NC
POSTED
15 days ago

Description


We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities


  • Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
  • Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
  • Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
  • Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
  • Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
  • Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
  • Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
  • Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
  • Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
  • Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
  • Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
  • Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements. 

Skills, Knowledge, & Expertise


  • 3+ years management experience.
  • Exceptional written and verbal communication skills.
  • Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
  • Social media management experience.
  • Ability to function independently with minimal supervision.
  • Ability to work well independently, in a team environment, and with remote employees.
  • Team player mentality.
  • Strong sense of ownership and urgency.
  • Extremely detail oriented.
  • Self-starter and passion for learning.
  • Strong organizational skills and ability to multi-task in a fast-paced environment.
  • Medical CRM/Zenoti experience a plus.
  • Bachelor’s degree or comparable industry experience preferred
  • Must be able to work nights and weekends

Benefits


  • 15 Days Paid Time Off
  • 13 Paid Holidays
  • Medical, Dental, and Vision coverage
  • Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
  • 401k Employee Contribution 
  • 401k Employer Match
  • Employee Assistance Program (EAP) Resources
  • Employee Service Allowance
  • 50% Employee Retail Discount
  • Friends and Family Discount
  • Team Member Referral Bonus
  • Wellhub Membership 

About the Company

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OVME