Student Technology Support Specialist (NKU Students)

Posting Details

Position Information

Working Title Student Technology Support Specialist (NKU Students) Department IT - Infrastructure and Operations Type of Work Study Federal, Institutional Building/Office Location AC - Kenneth R. Lucas Administrative Center Work Schedule

Hours vary. No more than 25 hours per week during the school year; position may continue with up to 35 hours per week during the summer.

Job Description

Technical support of faculty, staff and students over the phone, chat, and in person.

Primary Responsibilities

• Diagnosing and talking to faculty, staff and students through technical solutions over the phone, chat, and in person.
• Assists customers with training or computer problems, setup and install computer hardware and software.
• Diagnose and solve problems with computers, printers, projectors, and document cameras.
• Support labs and technology rich classrooms.
• Provide technology training and instruction.
• Need to understand how changes may affect the NKU network.

Great customer service skills are a requirement.

Qualifications

General qualifications:

Courtesy and customer service skills are imperative; Ability to communicate effectively both verbally and in written format; Capable of working independently and accepting responsibility; Must be diligent, responsible, and on time; Technical skills desired, but not required.

• Prefer undergraduate status.
• Physical qualifications:
• Ability to lift up to 20 lbs.

All interested students must fill out an online student employment application.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education High School Diploma Pay Rate $11.50/hr

Posting Detail Information

Requisition Number 20261945 Job Open Date 05/12/2026 Job Close Date Quick Link https://jobs.nku.edu/postings/15626

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • Are you a current NKU student?

• Yes

• No

• No response

• • What is your current student status?

• Freshman

• Sophomore

• Junior

• Senior

• Graduate

• • What related experience in your background would make you a good candidate for this position?

(Open Ended Question)

• What is your expected graduation date? (Give month and year.)

(Open Ended Question)

• • What is your work schedule availability?

(Open Ended Question)

• • Are you currently enrolled in a Computer Science or Information Technolgy Major?

• No Response

• Yes

• No

• • Describe in detail your knowledge and use of Microsoft Office.

(Open Ended Question)

• • Describe your customer service experience.

(Open Ended Question)

• • Please describe your experience in working with Information Technology.

(Open Ended Question)

• • Please describe your overall computer knowledge and what software you are comfortable using.

(Open Ended Question)

• • Why do you believe you are a good candidate for this position?

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

Optional Documents

• Cover Letter/Letter of Application
• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3
• References