Student Technology Specialist

Posting Details

Posting Details

Job Title Student Technology Specialist Requisition Number DU14638 Department Name 3L700:ITS Customer Spt & Student Enablement Work Location Lexington, KY Salary Range $13.25 per hour Type of Position Student Position Time Status Part-Time Required Education

Candidates must be enrolled at UK full-time for the Fall 2026 semester. Candidates must remain enrolled full-time in good academic standing for the duration of their employment with ITS.

Required Related Experience

Coursework or other experience relating to computer science, engineering, mass communications and/or customer service

Experience with some of the following operating systems; Windows, MacOS, iOS, iPadOS, and Android

Required License/Registration/Certification

none

Physical Requirements

Ability to work at a desk utilizing computer, mouse, keyboard, and chat support for portions of the day

Shift

We are currently hiring for the Fall 2026 semester; Days, Evenings, Nights. Shifts are flexible. We work around your class schedule. Must be able to work 10-20 hours per week.

Job Summary

Student Technology Specialists assists with accessing Eduroam, downloading and

installing software, supporting overall student success Initiatives, troubleshooting

technical issues students have while on campus, recording interactions in ServiceNow

ticketing system and general computer support and maintenance.Students will provide

both in person and remote support.

Please include your availability for the Fall semester in your Cover Letter

Skills / Knowledge / Abilities

Excellent verbal communication skills required

Must have proficient or advanced computer and keyboarding skills

Ability to work alone, as well as with a team is essential

Must be independent and dependable

Strong interpersonal skills required

Ability to effectively explain technical concepts into non-technical language

Does this position have supervisory responsibilities? No Preferred Education/Experience

Must be proficient with Microsoft Office products. Troubleshooting technical issues and customer service skills preferred

Deadline to Apply 08/01/2026 Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • Describe your definition of customer service.

(Open Ended Question)

• • Please describe a situation in which you dealt with a difficult customer and how you successfully resolved the issue.

(Open Ended Question)

• • Please provide a brief synopsis of your troubleshooting skills and methodology.

(Open Ended Question)

• • What is your student classification?

• Freshman

• Sophomore

• Junior

• Senior

• Graduate Student

• Bachelor's completed

• • Please list the hours, days, and shifts you are available to work.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

• Academic Transcript